Cafe Manager - Edinburgh Castle

Benugo Limited; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a passionate Café Manager to lead operations at a bustling café within a historic site. This role offers the chance to oversee daily operations, ensuring exceptional customer service while driving improvements in sales. Ideal candidates will possess strong food and beverage knowledge, along with proven leadership skills. Join a growing business that values inclusivity and career development, offering a competitive salary and a range of enticing benefits. If you thrive in a dynamic, tourist-driven environment, this opportunity is perfect for you!

Benefits

Career development opportunities

Competitive salary and benefits package

Medical benefits and life assurance

Enhanced maternity and paternity leave

Company sick leave

Monthly dining allowance

Free lunch during shifts

Employee discounts at retailers

Access to Employee Assistance Programme

Qualifications

• Strong food and beverage knowledge with exceptional customer service skills.
• Proven leadership abilities in a fast-paced environment.

Responsibilities

• Oversee daily operations ensuring efficiency and high standards.
• Drive sales improvements and maintain exceptional customer service.

Skills

Customer Service

Leadership

Food and Beverage Knowledge

Coaching and Mentoring

Job description

Join our dynamic team at the iconic Redcoat Café, located within Scotland’s number one visitor attraction – Edinburgh Castle. We’re looking for an experienced and driven Café Manager to help lead a thriving operation with an annual turnover of £2 million.

This high-volume, counter-service café offers barista-style coffee and a grab-and-go menu. You’ll be a key member of our front-of-house management team of five, working together to deliver exceptional service in a fast-paced, tourist-driven environment.

The café operates 7 days a week, and you’ll be expected to work 5 days out of 7, including weekends, as part of a rota.

We’re a growing business, and for the right candidate, this role offers exciting development and career progression opportunities.

About the Café Manager role:

1. Oversee daily operations to ensure everything runs efficiently and smoothly.
2. Maintain consistently high standards of customer service and experience.
3. Drive improvements in both sales and service through proactive initiatives.
4. Support team development with regular feedback, coaching, and mentoring.
5. Uphold strict food hygiene and health & safety standards at all times.
6. Provide occasional support for evening events as required.

The ideal candidate will bring strong food and beverage knowledge, exceptional customer service, and proven leadership abilities.

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

1. Clear path for career development and progression within a fast-growing, exciting company with a prestigious client portfolio.
2. A competitive salary and benefits package.
3. Medical benefits and life assurance for added peace of mind.
4. Enhanced maternity and paternity leave pay to support you as your family grows.
5. Company sick leave.
6. Company annual leave.
7. A monthly dining allowance to enjoy at any Benugo location.
8. Free lunch during your shift and complimentary tea & coffee at all Benugo sites.
9. Exclusive employee discounts at top retailers and fitness providers via the Hapi app.
10. Access to our Employee Assistance Programme and support from trained Mental Health First Aiders.

If this sounds like the role for you, apply now!