Cafe Manager

Tesco Retail; Redruth; On-site; GBP 24,000 - 32,000; Full time

Job summary

Tesco Cafs in the United Kingdom require a Caf Manager to lead a welcoming team, oversee daily operations, and drive sales while maintaining high standards of service and product quality. You will train and develop staff, manage performance, and ensure safe, legal operations across the caf.

A focus on customer service and inclusive leadership is essential to create a positive team environment and customer experience.

Qualifications

• Experience in hospitality at supervisory level or above.
• Strong customer service mindset.
• People management and coaching skills.
• Ability to identify improvements in processes.
• Excellent planning and organisational abilities.

Responsibilities

• Oversee daily caf operations including routines, sales standards and changes.
• Hold P&L accountability for the caf.
• Maximise sales and present food and drinks to high standards.
• Lead and develop a friendly, capable team.
• Ensure safety, legality, and quality standards.
• Provide leadership, performance feedback, and role modelling.

Skills

Hospitality experience

Supervisory level

People management

Planning & organisation

Communication skills

Job description

We have a great opportunity for a Caf Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafs. With your background in hospitality, youll oversee daily operations as well as the selection, training and development of a friendly team. Youll make every day a little better for the team, so they can do the same for our customers.

As a Caf Manager, youll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. Youll manage helpful, eager colleagues in a caf thats clean, tidy and organised. And, youll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, youll be making sure everything is safe, legal and that the caf delivers a service to the high standard we aim for.

At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, youll act as a role model to your team spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, youll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafs really are a place to get on.

Please note that you need to be 18 or over to apply for this role.

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the roles key responsibilities and measures:

• Overseeing the overall running of the caf, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the caf.
• Maximising sales, impact and presentation in the caf, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a caf menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Personal

• Good planning and organisation skills.
• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
• Excellent communication skills to motivate and support a growing team.

With 329 cafs across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafs are a great place to work, with a genuine family feel - truly a place to get on.

We are proud to have an inclusive culture at Tesco Caf where everyone is welcome and truly feels able to be themselves. In our cafs, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. Thats why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Were proud to have been accredited as a Disability Confident Leader and were committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.