Cafe Manager

Retail Human Resources plc; Port Talbot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Café Manager in Port Talbot to oversee café operations, ensuring excellent customer service and leading a team. Responsibilities include managing sales standards, training staff, and maintaining a clean and welcoming environment. The ideal candidate will have a background in hospitality and strong people management skills.

Benefits

Colleague Clubcard with discounts

Flexible working options

Retirement savings plan

Life Assurance

Access to wellbeing services

Exclusive deals and discounts

Uniform provided

28 days holiday including Bank Holidays

Qualifications

• Background in hospitality at supervisory level or above.
• Commitment to excellent customer service.
• Confidence using initiative to improve operations.

Responsibilities

• Oversee daily operations of the café including processes and standards.
• Maximise sales and ensure a safe environment for customers and staff.
• Select, train, and develop café team members.

Skills

People management skills

Excellent communication skills

Planning and organisation skills

Job description

We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team.

You’ll make every day a little better for the team, so they can do the same for our customers. As a Café Manager, you’ll share our commitment to excellent customer service. You’ll manage helpful, eager colleagues in a café that’s clean, tidy and organised. And, you’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to.

At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you’ll develop your own career as you discover plenty of ways to add to your skills and experience.

Responsibilities:

• Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Requirements:

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.
• Good planning and organisation skills.
• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
• Excellent communication skills to motivate and support a growing team.

Benefits:

• Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life’s moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.