Cafe Manager

Urban Baristas; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

Urban Baristas, a leading specialty coffee company, is seeking an experienced Manager to lead operations in our café located in South Kensington. The ideal candidate will oversee daily operations, ensuring exceptional service and product quality while fostering a positive work environment. With a focus on customer satisfaction and team development, this role offers an exciting opportunity to thrive within a growing brand in London's vibrant coffee scene.

Qualifications

• Previous experience in the specialty coffee industry or a similar managerial role.
• Proficiency in espresso extraction and creating latte art.
• Exceptional customer service skills with a friendly approach.

Responsibilities

• Oversee daily operations, manage inventory and team.
• Ensure high-level customer satisfaction and product quality.
• Lead and inspire a team of coffee enthusiasts.

Skills

Espresso extraction

Latte art

Leadership

Customer service

Organizational skills

Problem-solving

Education

Food handling certification

Job description

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and vibrant Australian brunch culture. With several cafes across London and a roastery in Bethnal Green, we aim to create exceptional coffee experiences. We foster a positive work environment and support professional growth. Join us as we expand and deliver outstanding coffee and service.

Job Summary

We are seeking a motivated and experienced individual to join us as a Manager in the Specialty Coffee Industry. You will oversee daily operations at our South Kensington coffee shop, ensuring excellent customer service, high-quality standards, and a positive work environment. If you have a passion for specialty coffee, proven leadership skills, and industry experience, we invite you to apply.

Responsibilities

1. Oversee all daily operations, including opening/closing, inventory, and team management.
2. Ensure customer satisfaction through service, product quality, and issue resolution.
3. Lead, train, and motivate a team of coffee enthusiasts, fostering collaboration.
4. Implement strategies to meet sales targets, increase profitability, and grow the business.
5. Manage stock levels and place orders to maintain supplies.
6. Ensure compliance with health and safety regulations, maintaining cleanliness.
7. Maintain coffee quality and consistency, guiding the team accordingly.

Requirements

• Experience in the specialty coffee industry or managerial roles.
• Proficiency in espresso techniques, including grind adjustment and tamping.
• Skill in creating latte art with attention to detail.
• Proven leadership and team development abilities.
• Excellent customer service and approachable demeanor.
• Strong organizational and multitasking skills in fast-paced settings.
• Problem-solving skills and sound decision-making under pressure.
• Flexible availability, including weekends and holidays.
• Positive attitude, eagerness to learn, and team spirit.
• Food handling certification and health & safety knowledge are a plus.

Additional Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: Monday - Sunday
• Salary: £15 – £16 hourly
• Start: Immediate

About Urban Baristas

Urban Baristas is an ambitious specialty coffee company with 11 sites across London, including a roastery. As an Australian coffee company, we strive to serve exceptional specialty coffee.