Café Manager

BaxterStorey UK; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in hospitality is seeking a dedicated individual to manage day-to-day operations in London. The role involves overseeing recruitment, ensuring customer satisfaction, and meeting financial targets while cultivating a positive work environment. Applicants should possess strong leadership skills and a passion for service.

Qualifications

• Experience in managing hospitality operations.
• Understanding of HACCP principles.
• Strong leadership and management skills.

Responsibilities

• Manage day-to-day operations and the location team.
• Recruit and train employees to meet performance needs.
• Achieve financial targets while maintaining quality standards.
• Communicate effectively and monitor customer feedback.
• Ensure compliance with health and safety regulations.

Skills

Successful background in hospitality

Good understanding of HACCP

Excellent management experience

Passion for food and customer service

Leadership and influencing skills

Report writing and financial management skills

Job description

The provided job description contains valuable information but suffers from poor formatting, repetition, and some grammatical issues. To improve clarity and readability, I will organize the content with appropriate HTML tags, remove redundancies, correct typos, and ensure the responsibilities and qualifications are clearly distinguished. Here's the refined version:

Job Description

• Managing the day-to-day operations and requirements of the location, including recruiting and selecting employees that meet the needs of the location and Baxterstorey.
• Assessing employee performance, recognizing potential, and meeting their training needs as appropriate.
• Achieving financial targets agreed with the client within the budget and monitoring the work of the location team.
• Holding regular team meetings to communicate targets, standards, company, and client information.
• Collaborating with your Operations Manager to prepare budgets, maintain food costs, and maximize commercial opportunities.
• Presenting accurate financial information to the client as directed by your Operations Manager.
• Developing and evolving client services at the location, making adjustments and improvements as needed.
• Providing prompt and efficient customer service while exceeding expectations.
• Monitoring customer feedback and producing action plans based on the results.
• Recruiting skilled employees, assessing their performance, meeting training needs, and addressing poor performance appropriately.
• Ensuring the location has an accurate financial control system in place and that the Evolution software system is fully utilized.
• Providing all necessary financial information promptly and accurately to Head Office and your Operations Manager.
• Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation.
• Maximizing income through effective purchasing and creative merchandising.
• Maintaining budgetary records and ensuring adherence to budgets unless exceptional circumstances apply.
• Monitoring and ordering necessary dry goods and equipment.
• Conducting monthly stock takes and evaluating sales costs.
• Ensuring compliance with health, safety, and environmental legislation, including conducting risk assessments.

Qualifications

Skills

• Successful background in hospitality.
• Good understanding of HACCP.
• Excellent management experience.
• Passion for food and customer service.
• Leadership and influencing skills.
• Report writing and financial management skills.

Personal Attributes

• Willingness to learn and progress.
• Honest and trustworthy.
• Team player.
• Respectful.
• Flexible and adaptable.
• Culturally aware and sensitive.
• Sound work ethics.
• Calm, tactful, and persuasive in challenging situations.

Additional Information

We have created exceptional hospitality experiences for nearly 20 years across diverse locations. We seek talented individuals to join us, supporting your career development and fostering a culture of continuous improvement. Join us to be part of the food revolution!

BaxterStorey Values:

• Always Visionary
• Creatively Collaborative
• Forever Conscious

We encourage applications from all backgrounds and are committed to promoting diversity, equality, and inclusion within our workforce.