CAFE MANAGER

Aethos; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious hospitality company seeks a Cafe Manager to lead daily operations of their Café & Lounge in London. The ideal candidate will possess strong leadership and organizational skills, with a guest-centric attitude and a passion for hospitality. Responsibilities include managing team performance, ensuring exceptional service, and collaborating with the hotel and culinary teams. Full-time employment with flexibility to work evenings and weekends is required.

Qualifications

• Strong understanding of the members club environment.
• Fluent in English.
• Professional appearance and warm demeanor.

Responsibilities

• Oversee daily operations of the Café & Lounge.
• Manage team recruitment, training, and development.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Communication

Organizational skills

Guest-centric mindset

Interpersonal skills

Education

Professional certification

Job description

Who We Are

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

Role Purpose / Scope

The Cafe Manager will oversee the daily operations of our Café & Lounge, delivering

exceptional service and fostering a strong sense of community. Responsible for

managing all aspects of membership operations, including onboarding, communications,

event coordination, and the recruitment and management of the team.

Key Responsibilities

• Hold full P&L accountability of the Café & Lounge.
• Manage day-to-day operations of the Café & Lounge, ensuring smooth and efficient service.
• Collaborate with the Hotel General Manager and all hotel departments to ensure seamless coordination and exceptional service throughout the hotel, including during events.
• Recruit, train, mentor, and lead a team of hospitality professionals, fostering a positive, inclusive, and collaborative work environment while ensuring outstanding customer service aligned with 5-star standards.
• Conduct regular staff meetings to communicate goals, updates, and procedures, ensuring consistent execution of menu standards and service quality.
• Maintain high levels of guest satisfaction by ensuring consistent service quality and addressing guest feedback promptly.
• Collaborate with the marketing team to develop and implement promotional activities, special events, and marketing strategies to increase visibility and attract a diverse clientele.
• Develop, implement, and maintain efficient operational systems, policies, and procedures to maximise productivity and operational effectiveness.
• Ensure compliance with all health, safety, and licensing regulations, providing ongoing staff training on procedures and safety protocols.
• Monitor and analyse operational performance regularly, identifying opportunities for improvement and implementing changes to enhance the overall member experience and operational efficiency.
• Stay updated on industry trends and competitor activity to maintain a competitive edge.
• Oversee staff scheduling, payroll, and resource management to optimise operational efficiency.
• Collaborate with the culinary team to ensure seamless coordination between kitchen and front of house.
• Liaise closely with the Executive Chef and Beverage Manager to respond to member feedback and ensure regular updates to menus that reflect member preferences and seasonal offerings.

Requirements & Qualifications

• Mandatory:
• Lawful permanent resident, eligible to work in the UK
• Strong understanding of the members club environment, with a focus on personalised service, discretion, and community-building
• Strong leadership, communication, and organisational skills
• Passion for hospitality and a guest-centric mindset
• Professional appearance and excellent interpersonal skills
• Maintain a warm and friendly demeanor at all times, while remaining genuine
• Fluent in English

• Preferred:
• Professional certification
• Experience with new openings

Employment Type & Working Conditions

• Full-time
• Flexibility to work evenings, weekends, and public holidays