Cafe Manager

Bailies Coffee Roasters; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Bailies Coffee Roasters seeks a General Manager to lead daily operations at a beloved café in Southwest London. Ideal candidates will be commercially-minded, hands-on leaders with a passion for coffee and community, eager to manage a high-performing team in a dynamic environment.

Benefits

Potential to earn up to £40,000 salary incl. KPI bonuses

Free gym membership

Complimentary chiropractic care

Discounted food and loads of coffee

Great team culture

Opportunities to grow with the company

Integration with roastery nearby

Qualifications

• Proven experience managing a fast-paced café.
• Trustworthy leader, calm under pressure.
• Understanding of cost control and KPIs.

Responsibilities

• Leading daily operations of the café.
• Managing scheduling, recruitment, and performance.
• Overseeing customer service and resolving issues.

Skills

Team Management

Problem Solving

Communication

Commercial Awareness

Customer Service

Job description

Ground Coffee Society is one of Southwest London’s best-loved independent coffee shops. We roast our own coffee just down the road in Wandsworth Town and supply many other SW London cafe’s, and care deeply about quality, people and our community.

We’re looking for a commercially-minded, self-motivated and creative General Manager to run the day-to-day operations at our café. Someone who leads from the front, solves problems quickly, and knows how to get the best out of people. This is a hands-on role where you’ll shape both the customer experience and the direction of the team.

What you’ll be doing:

• Leading the daily running of the café
• Managing and developing a high-performing team
• Handling scheduling, recruitment, onboarding and performance
• Managing stock, ordering and supplier relationships
• Overseeing customer service and dealing with issues in the moment
• Using Deputy to manage rota and labour targets
• Ensuring all H&S and EHO standards are met
• Attending weekly strategy meetings and contributing to growth

What we’re looking for:

• Proven experience managing a fast-paced café or similar
• Someone people trust, follow and learn from
• Calm under pressure, quick-thinking and great with people
• Commercially sharp — understands margins, cost control and KPIs
• Passionate about quality coffee, great food and local community

Perks and benefits:

• Potential to earn up to £40,000 salary incl. KPI bonuses
• Free gym membership
• Complimentary chiropractic care
• Loads of coffee and discounted food
• Great team culture and support from roastery and events team
• Opportunities to grow with the company
• Integration with our roastery, just 5 mins down the road

If you feel like you can bring what we’re looking for, then we’d love to hear from you. Please submit your CV and a cover note explaining why you’d suit this role.