Cafe Manager

Green & Fortune; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Life Assurance

Staff discounts

Holiday allowance

Volunteer day

Cycle to work

Learning & development

Job summary

Temperance Cocoa Rooms is a new London museum café opening, seeking a manager to help shape and launch a destination cafe. You’ll lead operations, nurture a team, and champion a memorable guest experience, bringing stories behind our food and drinks to life.

You’ll oversee day-to-day service, drive commercial performance and collaborate with the museum teams to create events and experiences that engage visitors day and night.

Qualifications

• Proven experience leading a quality driven café with strong coffee knowledge and service standards.
• Hands-on leadership style, inspires your team and remains calm during busy service.
• Strong commercial and operational awareness including managing fast-paced service, labor, financial performance and guest satisfaction.

Responsibilities

• Lead the day-to-day café operation, setting service standards and guest experience.
• Build and coach a high-performing team to deliver excellence.
• Champion produce and tell the stories behind dishes and beverages to connect kitchen and guests.
• Maximise commercial performance through operational excellence and memorable guest experiences.
• Collaborate with restaurant, bar, events and museum teams to deliver seamless experiences.

Skills

Leadership

Coffee knowledge

Customer service

Team motivation

Operational awareness

Job description

Few hospitality roles offer the chance to create something from the very beginning. Become Temperance Cocoa Rooms manager at the new London Museum and help shape one of London's most anticipated hospitality openings of the year. Opening on 28th November in the heart of historic Smithfield, you'll create a destination café that will welcome millions of visitors and become part of London's newest cultural landmark.

At Green and Fortune, we take pride of the connections we make through the moments and memories we create.

We are looking for someone who loves bringing places to life. Someone who gets genuine satisfaction from seeing familiar faces return, remembers people's names and favourite coffees, and believes hospitality is about making every guest feel they belong.

This is far more than a café management role. It's an opportunity to shape Temperance Cocoa Rooms from day one, creating a destination that becomes part of London's daily life. A place where commuters stop every morning, museum visitors linger over lunch, neighbours meet for coffee and friends gather into the evening.

A rare historic survival rediscovered during the museum’s renovation, the former Lockhart’s Cocoa Rooms will return to its temperance roots as a sober socialising space for the city. Adding a modern twist to the original menu, the Temperance Cocoa Rooms cafe will serve customisable hot chocolates, a bespoke recipe ginger beer, coffee mocktails, and a late-night float menu.

Open daily, it will operate round-the‑clock hours from Thursday- Sunday to echo the 24hr rhythm of the city. It will be a place where early risers, night owls and post-service crowds can converge. A tee-total meet up space, with room to host community clubs, intimate events and talks.

Food will include pastries, hot carved breakfast and lunch sandwiches, toasties and soups. A signature tamarind and date spiced Chelsea bun will nod to the history of London’s spice trade and global flavours that continue to shape the capital. Coffee will be sourced from Peckham’s Old Spike.

We're looking for someone who naturally builds relationships, leads from the floor and takes pride in creating a team that genuinely enjoys looking after people. Someone who is curious about great food and drink, loves sharing the stories behind our producers and menus and understands that the smallest moments of hospitality are often the ones guests remember most.

If you're excited by the idea of creating a café that becomes a favourite London destination, we'd love to hear from you.

What makes you the Temperance Cocoa Rooms Manager?

Operations

Lead the day-to‑day café operation, setting the standard for service, quality and guest experience.

People

Build, coach and inspire a high-performing team, creating a culture of excellence and continuous development.

Food and Guest Experience

Bring our menus to life by championing our produce, sharing the story behind every dish and creating meaningful connections between the kitchen and our guests.

Commercial Performance.

Maximise commercial performance by combining operational excellence with memorable guest experiences that build loyalty, repeat business and a strong reputation.

Collaboration

Work collaboratively with the restaurant, bar, events and wider museum teams to deliver seamless experiences.

What you’ll bring as Temperance Cocoa Rooms Manager?

• Proven experience leading a quality driven café business with a strong knowledge of coffee and hot drinks as well as great service standards and the ability to confidently bring food and beverage stories to the table.
• A hands‑on leadership style, able to inspire your team and remain calm and decisive during busy service.
• Strong commercial and operational awareness, with experience managing fast paced service, reactive labour, financial performance and guest satisfaction.

Makers’ Benefits

• Aviva DigiCare+ - Health checks, mental health & nutrition support, GP consultations, second medical opinions, legal & bereavement assistance, fitness programmes
• Life Assurance - 2x your annual salary
• Company Sick Pay - Up to 5 days after 1 year of service
• Staff Discounts - 50% off in our restaurant and 25% off at our cafés
• Holiday Allowance - Up to 33 days with length of service (an extra 3 days after 3 years and an additional 2 days after 5 years)
• Volunteer Day - One paid day off each year to support a community or charity of your choice
• Hospitality Essentials - Benefit Hub - Discounts on retail, groceries, gyms, and more
• Cycle to Work Scheme
• Refer a Friend Scheme
• Learning & Development - Access to our portal and further education through apprenticeship programmes
• G&F Support Scheme
• Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)

The Story of Our Makers

Since 2008, our Makers have been creating exceptional hospitality across London's restaurants, cafés, bars, workplaces and event venues. From chefs and bartenders to event professionals and front‑of‑house teams, we're united by a passion for great food, genuine service and creating experiences people remember.

Nearly 20 years on, that spirit still defines who we are: independent, hands‑on, and committed to doing hospitality differently.

Committed to diversity, equality, and inclusivity, we encourage applications from individuals of all backgrounds. Please contact our People team at [e-mail] should any adjustments be necessary throughout the recruitment process.

Our ESG Commitment

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.