Cafe Manager

Urban Baristas; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A specialty coffee company is seeking a Café Manager to oversee daily operations, manage a team, and ensure exceptional customer service. The ideal candidate has extensive experience in the specialty coffee industry, a passion for quality coffee, and proven leadership abilities. This full-time role offers a competitive hourly rate of £15 – £16.5, with flexibility in scheduling.

Benefits

Discretionary Bonus

Qualifications

• Previous experience in the specialty coffee industry or a managerial role is essential.
• Strong knowledge of brewing techniques and coffee origins.
• Food handling certification and knowledge of health and safety regulations is a plus.

Responsibilities

• Oversee daily operations including inventory management and team management.
• Ensure customer satisfaction through exceptional service.
• Lead, train, and inspire a team of coffee enthusiasts.

Skills

Specialty coffee knowledge

Espresso extraction

Latte art

Leadership

Customer service

Organizational skills

Problem-solving

Job description

Overview

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers.

Responsibilities

• Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management.
• Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues.
• Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment.
• Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth.
• Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability.
• Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment.
• Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team.
• Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales.
• Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team.

Qualifications

• Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture.
• Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles.
• Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques.
• Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship.
• Proven leadership abilities with a track record of effectively managing and developing a team.
• Exceptional customer service skills with a friendly and approachable demeanour.
• Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment.
• Strong problem-solving abilities and the capacity to make sound decisions under pressure.
• Knowledge of inventory management, point-of-sale systems, and business operations.
• Flexible availability, including weekends and holidays.
• A positive attitude, a willingness to learn, and a strong commitment to teamwork.
• Food handling certification and knowledge of health and safety regulations is a plus.

Experience & Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: £15 – £16.5 hourly
• Benefits: Discretionary Bonus
• Starting time: Immediate start!

About Urban Baristas

Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to