Cafe Manager

Tesco Retail; Burnley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Tesco Cafés are seeking a Café Manager with a passion for customer service and proven people management skills to lead a busy outlet. You’ll oversee daily operations, train and develop a friendly team, and ensure high standards of food, drink and service for customers.

With supervisory experience in hospitality, you’ll drive sales, maintain a safe, clean environment, and role-model inclusive leadership to support team growth and a positive customer experience.

Qualifications

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Responsibilities

• Overseeing the café́s daily operations, standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

Hospitality

People management

Customer service

Team leadership

Training & development

Job description

We have a great opportunity for a Cafí Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafís. With your background in hospitality, youíll oversee daily operations as well as the selection, training and development of a friendly team. Youíll make every day a little better for the team, so they can do the same for our customers.

As a Cafí Manager, youíll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. Youíll manage helpful, eager colleagues in a cafí thatís clean, tidy and organised. And, youíll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, youíll be making sure everything is safe, legal and that the cafí delivers a service to the high standard we aim for.

At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, youíll act as a role model to your team Ø spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, youíll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafís really are a place to get on.

Please note that you need to be 18 or over to apply for this role.

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the roleís key responsibilities and measures:

• Overseeing the overall running of the cafí, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the cafí.
• Maximising sales, impact and presentation in the cafí, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a cafí menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Personal

• Good planning and organisation skills.
• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
• Excellent communication skills to motivate and support a growing team.

With 329 cafís across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafís are a great place to work, with a genuine family feel - truly a place to get on.

We are proud to have an inclusive culture at Tesco Cafí where everyone is welcome and truly feels able to be themselves. In our cafís, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. Thatís why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Weíre proud to have been accredited as a Disability Confident Leader and weíre committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.