Cafe Lead/Head Barista

Bailies Coffee Roasters; London; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking an experienced Café Lead/Head Barista to oversee operations at a vibrant London café. In this pivotal role, you will lead a dynamic team, ensuring exceptional coffee and beverage service while fostering a high-performance culture. Your expertise in specialty coffee and commitment to quality will elevate the café experience for customers and staff alike. With a focus on community engagement and continuous improvement, you will drive the café's success through innovative practices and a passion for excellence. Join a company that values hard work and offers a supportive environment for growth and development.

Benefits

33 days holiday per year

Employee discount

Seasonal uniform allowance

Electric vehicle scheme

Pension & life assurance

Private medical insurance

Qualifications

• Experienced head barista or café lead with specialty coffee knowledge.
• Proven ability to lead and coach a high-performance team.

Responsibilities

• Manage daily café operations and enhance customer experience.
• Coach and develop team members while ensuring compliance with hygiene standards.

Skills

Specialty coffee experience

Team leadership

Customer service

Coaching and training

Attention to detail

Education

Level 3 Food Hygiene certificate

HACCP training

Health and Safety in hospitality

Tools

ModBar

La Marzocco espresso machines

Job description

We’re looking for an experienced Café Lead/Head Barista to join our London Retail Store team.

Reporting to: Store Manager

Salary: £35k + Monthly Bonus of up to 10%

Hours: 37.5 pw (including weekends and evening working)

What you’ll be doing:

1. Owning the successful daily running of the store café operation, maximising and elevating the overall store experience by delivering exceptional coffee and beverage products alongside best-in-class hospitality service.
2. Lead by example in the café and on the shop floor, and support teammates with coaching and feedback, to solidify a high-performance, service-orientated team mindset and deliver on store KPIs.
3. Ensuring the coffee bar is fully staffed, particularly during essential preparation and peak periods. Responsible for coaching and developing the team, including training of new baristas.
4. Ensure the coffee bar is consistently stocked, whilst minimising wastage. The café lead will have the freedom to directly manage relationships with coffee, bakery and packaging suppliers, and looking for opportunities to elevate the offering.
5. Ensure the café is fully compliant at all times with food hygiene, staff training and all legal compliance matters.
6. Uphold the integrity of physical spaces and digital systems, through effective merchandising, stock control, and loss prevention processes, with a desire to always find the extra percent improvement.

Who You Are:

1. You are an experienced head barista or café lead, who thrives on helping your team win. You lead from the front and look for every opportunity to elevate your team throughout your work.
2. Specialty coffee experience, including dialling-in, espresso taste profiles and knowledge of the coffee flavour wheel. Advanced user experience of ModBar, La Marzocco espresso machines, or similar.
3. You hold Level 3 supervising Food Hygiene certificate, supervising HACCP in a similar food environment essentials, supervising Health and Safety in hospitality, COSHH, FRA in food businesses required.
4. You are a connector. You understand the power of community and embed yourself readily to become the local go-to.
5. You have an eye for quality, you sweat the small stuff because you know the details matter, always.
6. You don’t believe in the status-quo, and common logic doesn’t apply. You’re always searching for new and creative ways to drive your business forward and stay ahead of the pack.
7. You own your results and take responsibility for your actions. You are decisive, capitalise on success, fail fast, and always learning.
8. You believe that success is a byproduct of consistent, hard work. You show up with discipline and hold an unwavering standard for yourself and others.
9. You are mindful of your impact, through your words, actions and plans, for the betterment of yourself, your team, and the planet.

Benefits (Retail):

1. 33 x days holiday per year
2. Employee discount
3. Seasonal uniform allowance + annual personal clothing allowance
4. Electric vehicle scheme
5. Pension & life assurance
6. Private medical insurance

Location: London Store – 135 Wardour Street, London W1F 0UT