Cafe Front Of House Team Member

Tesco UK; Wrexham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Tesco Caf front of house role welcomes customers with friendly service, serving food and drinks, keeping tables clean, and staying up-to-date with our menu and initiatives.

We support you with flexible working options, opportunities to progress within Tesco Cafs, and a real inclusive culture across 329 Cafs nationwide. We look forward to hearing from you and helping you build a rewarding career in retail hospitality.

Qualifications

• Customer service experience preferred.
• Knowledge of health and safety standards desired.
• Ability to communicate clearly with customers and team members.

Responsibilities

• Serving customers quickly, efficiently and with care.
• Resolving customer complaints and relaying information to the Caf Manager.
• Maintaining food freshness by following FIFO stock rotation.
• Adhering to food safety and hygiene regulations while keeping daily records.
• Accepting deliveries and handling the safe storage of food.
• Following all operational policies and procedures.
• Clearing and sanitising tables so the caf stays clean.
• Ensuring menu items are available and up-to-date.
• Staying informed about business communications and new initiatives.
• Knowing the cafs menu inside out and serving food as intended.
• Preparing hot and cold drinks for customers.

Skills

Customer service

Teamwork

Health and safety

Communication

Job description

Customers visit our caf for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. That's where you, as a member of our Front of House team, come in.

With your dedication to excellent service and your keen understanding of health and safety standards, you'll help make every day a little better. Whether you're dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our caf inviting.

And here's the best part: while you work as the friendly face out front, we'll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress.

Please note that you need to be 18 or over to apply for this role.

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the roles key responsibilities and measures:

• Serving customers quickly, efficiently and with care.


• Resolving customer complaints and relaying information to the Caf Manager.


• Maintaining food freshness by following first in, first out (FIFO) stock rotation.


• Adhering to food safety and hygiene regulations while keeping daily records.


• Accepting deliveries and handling the safe storage of food.


• Being aware of (and following) all operational policies and procedures.


• Clearing and sanitising tables so our caf stays clean.


• Making sure we maintain our standards and all food products are available.


• Staying up-to-date with business communications and exciting new initiatives.


• Knowing our cafs menu inside out and making sure food is served the way its intended.


• Preparing hot and cold drinks for customers.

• A commitment to excellent customer service.


• Knowledge of Health and Safety standards.


• The ability to work efficiently and maintain a clean environment.

Personal

• Comfortable working in a team.


• Great communicator with a proactive attitude.


• Ability to multitask and work well under pressure.


• Confident using your initiative to improve ways of working.


• Good at planning and keeping things organised.

With 329 cafs across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafs are a great place to work, with a genuine family feel - truly a place to get on.

We are proud to have an inclusive culture at Tesco Caf where everyone is welcome and truly feels able to be themselves. In our cafs, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. Thats why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Were proud to have been accredited as a Disability Confident Leader and were committed to providing a fully inclusive and accessible recruitment process.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.