Cafe Front Of House Team Member

Tesco Retail; Dingwall; On-site; GBP 18,000 - 22,000; Full time

Job summary

Tesco Caf in the United Kingdom is seeking a Front of House team member to greet customers, take orders, and serve hot and cold drinks with care.

You'll keep the cafe clean, manage FIFO where needed, and stay up-to-date with menu initiatives while delivering friendly, efficient service to every customer.

Applicants must be 18 or over and comfortable working as part of a team in a busy environment, with a proactive attitude and good communication skills.

Qualifications

• A commitment to excellent customer service.
• Knowledge of Health and Safety standards.
• The ability to work efficiently and maintain a clean environment.

Responsibilities

• Serve customers quickly, efficiently and with care.
• Resolve customer complaints and relay information to the Caf Manager.
• Maintain food freshness by following FIFO stock rotation.
• Adhere to food safety and hygiene regulations while keeping daily records.
• Accept deliveries and handle safe storage of food.
• Follow all operational policies and procedures.
• Clear and sanitise tables to keep the caf clean.
• Ensure food products are available and standards are met.
• Stay up-to-date with business communications and initiatives.
• Know the caf menu inside out and serve food as intended.
• Prepare hot and cold drinks for customers.

Skills

Customer service

Teamwork

Communication

Health and Safety

Multitasking

Job description

Customers visit our caf for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. That's where you, as a member of our Front of House team, come in.

With your dedication to excellent service and your keen understanding of health and safety standards, you'll help make every day a little better. Whether you're dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our caf inviting.

And here's the best part: while you work as the friendly face out front, we'll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress.

Please note that you need to be 18 or over to apply for this role.

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the roles key responsibilities and measures:

• Serving customers quickly, efficiently and with care.
• Resolving customer complaints and relaying information to the Caf Manager.
• Maintaining food freshness by following first in, first out (FIFO) stock rotation.
• Adhering to food safety and hygiene regulations while keeping daily records.
• Accepting deliveries and handling the safe storage of food.
• Being aware of (and following) all operational policies and procedures.
• Clearing and sanitising tables so our caf stays clean.
• Making sure we maintain our standards and all food products are available.
• Staying up-to-date with business communications and exciting new initiatives.
• Knowing our cafs menu inside out and making sure food is served the way its intended.
• Preparing hot and cold drinks for customers.

• A commitment to excellent customer service.
• Knowledge of Health and Safety standards.
• The ability to work efficiently and maintain a clean environment.

Personal

• Comfortable working in a team.
• Great communicator with a proactive attitude.
• Ability to multitask and work well under pressure.
• Confident using your initiative to improve ways of working.
• Good at planning and keeping things organised.

With 329 cafs across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafs are a great place to work, with a genuine family feel - truly a place to get on.

We are proud to have an inclusive culture at Tesco Caf where everyone is welcome and truly feels able to be themselves. In our cafs, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. Thats why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited as a Disability Confident Leader and were committed to providing a fully inclusive and accessible recruitment process.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.