Cafe Front of House Associate

Auchrannie Resort; Brodick; On-site; GBP 18,000 - 24,000; Full time

Job summary

Auchrannie Resort on the Isle of Arran is opening Bay Café by Auchrannie in Brodick. As a Food and Beverage Assistant, you will join a brand-new team, delivering a relaxed and welcoming café experience for locals and visitors alike.

You’ll provide friendly, professional service reflecting Auchrannie’s values, with responsibilities spanning greeting customers, knowledge of menus, order accuracy, and upselling to enhance the guest experience. Shifts include daytime and weekends.

Qualifications

• Have great people and customer service skills, with a naturally friendly and bubbly personality.
• Enjoy working as part of a close team in a busy, fast-paced café environment.
• Ideally have previous experience of working in a café, restaurant, bar or other hospitality business.
• Demonstrate good attention to detail and the awareness to anticipate customers’ needs.
• Share Auchrannie’s values and take pride in delivering consistently high standards.
• Take pride in your personal appearance and be well presented for work.
• Be flexible, reliable and willing to support your colleagues.
• Want to learn new hospitality skills and continue developing your knowledge of the industry.

Responsibilities

• ensure each customer receives a warm and friendly welcome to the café
• maintain great knowledge of the food and drinks menus and feel confident answering menu-related questions and making recommendations
• serve customers in a friendly and efficient manner while maintaining a clean and safe working environment
• take food and beverage orders accurately, including any special requests and dietary requirements
• prepare and serve a range of hot and cold drinks to the required standard
• demonstrate the ability to recommend and upsell menu items to enhance the customer experience and increase revenue
• set up and clear down the café before and after service, ensuring all required standards are met
• maintain high standards of cleanliness, presentation and food safety throughout the café
• deal with complaints professionally and pass all customer feedback to your manager.

Skills

People skills

Customer service

Teamwork

Attention to detail

Flexible

Job description

Auchrannie Resort on the Isle of Arran is opening Bay Café by Auchrannie in Brodick. As a Food and Beverage Assistant, you will join a brand-new team, delivering a relaxed and welcoming café experience for locals and visitors alike.

You’ll provide friendly, professional service reflecting Auchrannie’s values, with responsibilities spanning greeting customers, knowledge of menus, order accuracy, and upselling to enhance the guest experience. Shifts include daytime and weekends.