Cafe Co-ordinator

Instagram; Sedgefield; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working (home & office)

Local Government Pension Scheme

27 days annual leave (rising to 32)

Competitive rewards package

Job summary

Durham County Council seeks a Café Co-ordinator to lead the operation of the café at Hardwick Park. You will manage daily operations, supervise staff, plan rotas, and ensure high standards of food quality and service while complying with health and safety regulations.

You will contribute to menu development, stock control, and budget compliance, and support events and catering activities to enhance visitor experience at a high-footfall park.

Qualifications

• Level 2 CIEH Food Hygiene Certificate or equivalent.
• NVQ Level 3 or equivalent qualification in Catering or Food Preparation (e.g. City & Guilds 705/706, 707, 708).
• Experience supervising, leading, and motivating staff within a catering environment.
• Experience working in a busy catering operation.
• Experience using IT systems including Microsoft Word and Excel.

Responsibilities

• Organise and oversee daily café operations to maintain excellent standards of food quality, presentation, and customer service.
• Supervise, motivate, and develop staff, including inductions and ongoing training.
• Prepare staff rotas to meet service demands while remaining within budget constraints.
• Ensure full compliance with Food Hygiene, SFBB, HACCP, COSHH, Health & Safety, and Fire Safety requirements.
• Manage stock ordering, stock control, cash reconciliation, till records, and timesheets.
• Assist with menu planning, food preparation, bakery production, and product development.
• Monitor income, expenditure, and sales performance, contributing to business growth and service improvement.
• Support the planning and delivery of outdoor events and specialist catering activities.
• Maintain a safe, clean, secure, and welcoming environment for staff and visitors.
• Contribute to the development of new catering initiatives and improvements to service provision.

Skills

Staff supervision

IT literacy

Customer service

Education

Level 2 CIEH Food Hygiene Certificate

NVQ Level 3 in Catering or Food Preparation

Job description

Are you a passionate catering professional with strong leadership skills and a commitment to delivering outstanding customer experiences? We are looking for an enthusiastic and motivated Café Co-ordinator to help lead the operation and development of our popular café at Hardwick Park. This is an exciting opportunity to play a key role in one of the region's most visited parks, which has seen significant recent investment and attracts around half a million visitors per year, helping to deliver high-quality food and service, enhancing Durham County Council's reputation and maximising income opportunities. WHAT IS INVOLVED? As Café Co-ordinator, you will be responsible for the day-to-day operation of the café, ensuring high standards of food quality, presentation, hygiene, customer service, and financial performance. You will supervise and support a dedicated team of staff, making effective use of resources to deliver an exceptional visitor experience. Working within the Park's Food Hygiene Policy and budget, you will support business growth, contribute to menu development, manage stock and staffing resources, and ensure compliance with all relevant health, safety, hygiene, and food safety regulations.

• Organise and oversee daily café operations to maintain excellent standards of food quality, presentation, and customer service.
• Supervise, motivate, and develop staff, including inductions and ongoing training.
• Prepare staff rotas to meet service demands while remaining within budget constraints.
• Ensure full compliance with Food Hygiene, SFBB, HACCP, COSHH, Health & Safety, and Fire Safety requirements.
• Manage stock ordering, stock control, cash reconciliation, till records, and timesheets.
• Assist with menu planning, food preparation, bakery production, and product development.
• Monitor income, expenditure, and sales performance, contributing to business growth and service improvement.
• Support the planning and delivery of outdoor events and specialist catering activities.
• Maintain a safe, clean, secure, and welcoming environment for staff and visitors.
• Contribute to the development of new catering initiatives and improvements to service provision.
  Level 2 CIEH Food Hygiene Certificate (or equivalent).
• NVQ Level 3 or equivalent qualification in Catering or Food Preparation (e.g. City & Guilds 705/706, 707, 708).
• Essential Experience
• Experience of supervising, leading, and motivating staff within a catering environment.
• Previous experience working in a busy catering operation.
• Experience using IT systems including Microsoft Word and Excel.Please refer to the attached Person Specification for the full criteria.
  We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.
• Explore the full range of rewards and benefits on our website Rewards and benefits are subject to individual terms and conditions.