Cafe/Bar Supervisor

Brew & Barrel; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Un café très fréquenté à Clapham Old Town recherche un superviseur pour diriger les opérations quotidiennes et garantir une expérience client exceptionnelle. Vous jouerez un rôle clé en motivant l'équipe, en maintenant des normes de propreté et en atteignant des objectifs de vente. Si vous avez une passion pour l'hospitalité et une expérience de leadership, nous vous encourageons à postuler.

Benefits

Competitive pay and tips

Opportunities for progression and development

Ongoing training and support

Inclusive working environment

Qualifications

• Expérience préalable dans un environnement de café, bar ou hôtellerie, idéalement dans un rôle de supervision.
• Approche proactive pour maintenir les normes de propreté et de sécurité.
• Flexibilité pour travailler le soir et le week-end.

Responsibilities

• Superviser les opérations quotidiennes pour garantir la satisfaction des clients.
• Former et intégrer de nouveaux membres de l’équipe.
• Contribuer à l'atteinte des objectifs de vente par le biais de techniques de vente.

Skills

Customer service focus

Team leadership

Communication skills

Problem-solving

Stock management

Job description

Job Title: Café/Bar Supervisor . Reports to: Manager on Duty / General Manager. Job Overview:. As a café/bar Supervisor, you will play a key role in ensuring daily operations run smoothly, maintaining high standards of service and cleanliness, and leading the team to deliver outstanding guest experiences. You’ll support the manager on duty with a range of day-to-day operational tasks, while actively driving sales and motivating the team to meet performance targets.. Key Responsibilities:. Lead by example to ensure all service and hospitality standards are consistently met and exceeded.. Support and motivate team members during shifts to deliver the best possible service to all guests.. Uphold and enforce all cleaning, hygiene, and safety standards throughout the venue, ensuring a clean, welcoming environment at all times.. Address guest feedback professionally and promptly to ensure customer satisfaction.. Assist in training and onboarding new team members, promoting a positive and productive work environment.. Take ownership of shift leadership duties, including staff allocation and floor management when required.. Actively contribute to achieving and exceeding sales targets through upselling, team engagement, and service excellence.. Ensure stock levels and product presentation meet brand standards.. Support the manager on duty with reasonable day-to-day operational tasks as requested, including opening/closing duties, stock control, cash handling, and reporting.. Promote and maintain a culture of teamwork, respect, and professional development.. . Skills & Experience Required:. Previous experience in a café, bar, or hospitality environment, ideally in a supervisory or leadership role.. Strong customer service focus with a passion for hospitality.. Ability to lead, inspire, and motivate a team in a fast-paced environment.. Excellent communication and problem-solving skills.. A proactive approach to maintaining cleanliness and safety standards.. Basic understanding of stock management and sales techniques.. Flexible approach to working hours, including evenings and weekends.. . What We Offer:. Competitive pay and tips.. Opportunities for progression and development.. Ongoing training and support.. A vibrant, inclusive working environment.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £13 – £16 hourly
Starting time: Immediate start!

About Brew & Barrel:

We are a small but popular coffee shop in clapham old town