Cafe Bar Supervisor

ATG Entertainment Limited; City of Edinburgh; Vor Ort; GBP 19.000 - 23.000; Vollzeit

Zusammenfassung

ATG Entertainment is seeking a proactive Cocktail Bar & Café Assistant for Edinburgh Playhouse. You'll report to the Café Bar Manager and work with the Little Picardy team to deliver excellent service in our in-house café and bar on shift.

You’ll make great coffee and cocktails, stay informed about shows, and help surpass sales targets while keeping stock lean and procedures followed. This hands-on role requires energy, teamwork, and a customer-first approach.

Qualifikationen

• Proven experience delivering excellent customer service.
• Ability to stay calm and effective under pressure.
• Excellent communication and interpersonal skills.
• Hands-on approach with a proactive mindset.
• Team player with flexible working style.
• Creative thinker with initiative and energy.
• Responsive to shifting show schedules and events.

Aufgaben

• Becoming a brand ambassador for Little Picardy.
• Having a sound knowledge of food and beverage products and offering recommendations.
• Making great coffee and premium cocktails.
• Maintaining up to date knowledge of Edinburgh Playhouse as a venue, including current and upcoming shows.
• Ensuring the customer is at the centre of everything we do, providing an exceptional customer experience for all guests.
• Managing stock effectively ensuring minimal waste.
• Know and understand our sales targets and work to exceed them.
• Adhere to company policy on all associated operating procedures.
• Working with internal colleagues to coordinate pre-and post-show events.
• Reporting housekeeping and maintenance issues to the relevant personnel.
• Undertaking any other duties assigned by the Café Bar Manager.

Kenntnisse

Work ethic

Calm under pressure

Communication

Hands-on

Teamwork

Initiative

Creativity

Customer service

Jobbeschreibung

Edinburgh Playhouse's Cocktail Bar & Event Space Assistant Role

You’ll report to the Cafe Bar Manager. You’ll also work closely with the rest of your team and frequent collaborators.

This post is responsible for providing exceptional customer service in our new café and bar on shift. This role is a This is a hands-on role, located within Edinburgh Playhouse. The Café Bar assistant role is directly line managed by the Café Bar Manager.

Little Picardy

Little Picardy takes a modern and sophisticated approach on informal dining, as well as being the perfect place for pre and post-show bites and drinks. Little Picardy is attached to the Edinburgh Playhouse as it's dedicated cocktail bar & event space.

Key responsibilities

• Becoming a brand ambassador for Little Picardy.
• Having a sound knowledge of food and beverage products and offering recommendations.
• Making great coffee and premium cocktails.
• Maintaining up to date knowledge of Edinburgh Playhouse as a venue, including current and upcoming shows.
• Ensuring the customer is at the centre of everything we do, providing an exceptional customer experience for all guests.
• Managing stock effectively ensuring minimal waste.
• Know and understand our sales targets and work to exceed them.
• Adhere to company policy on all associated operating procedures.
• Working with internal colleagues to coordinate pre-and post-show events.
• Reporting housekeeping and maintenance issues to the relevant personnel.
• Undertaking any other duties assigned by the Café Bar Manager.

Your skills, qualities, and experience.

Essential

• Have a great work ethic and care about quality.
• Ability to stay calm under pressure.
• Communicate effectively.
• Hands on approach.
• Ability to work in a team.
• Confidence and energy, with a proactive nature and the ability to take initiative.
• Think creatively.
• Ability to work flexibly under pressure.
• Experience of providing excellent customer service.
• Experience of providing excellent customer service.

Desirable

• Personal License holder.
• Barista trained.
• Cocktail making experience.
• First Aid at work.
• Level 3 Award in Food Safety. for Catering (desirable or willing to work towards)
• Level 2 Award in Food Allergen Awareness and Control in Catering (desirable or willing to work towards)
• Level 2 Award in HACCP for Catering (desirable or willing to work towards)

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please email [e-mail] for a confidential discussion.