Café Assistant, Spa

Bamford Collection; West Suffolk, Moreton-in-Marsh; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a forward-thinking lifestyle brand as a Café Assistant, where you'll play a key role in creating memorable experiences for guests. This part-time position offers the chance to work in a vibrant café environment, focusing on exceptional customer service and a commitment to sustainability. As you engage with customers, you'll share your knowledge of seasonal and organic produce while ensuring a welcoming atmosphere. This role not only allows you to contribute to a meaningful mission but also provides opportunities for personal growth and development in the hospitality industry. If you have a passion for healthy living and enjoy working in a team, this is the perfect opportunity for you.

Benefits

Product Discounts

Volunteering Days

Private Medical Insurance

Pension Scheme

Life Assurance

Mental Health Support

Qualifications

• Excellent communication skills and a friendly personality are essential.
• Experience in a cafe or restaurant is advantageous but not required.

Responsibilities

• Meet and greet guests, ensuring a welcoming atmosphere.
• Provide excellent service and product knowledge to customers.
• Monitor dining area and assist guests as needed.

Skills

Customer Service

Communication Skills

Teamwork

Multi-tasking

Interest in Healthy Food

Flexibility

Education

Experience in Café or Restaurant

Job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.

ABOUT THE ROLE
As a Café Assistant and host, you will be responsible for meeting and greeting our guests on arrival and ensuring that they are made to feel welcome, comfortable, and are seated accordingly.

As a part of the waiting team, you’ll demonstrate a keen interest in delivering an extraordinary level of customer service and ensure a great experience for our customers.

It is paramount that you can uphold the high standards within our Spa and ensure that our guests enjoy a memorable visit by always being professional, well-presented, and polite.

Your communication skills will be first class, and you'll enjoy interacting with customers. We’ll teach you all about our menu and our seasonal and organic produce, so you can share it with our customers.

Previous experience in a cafe environment or hospitality and catering industry would be highly advantageous but not essential!

This role is part time, based on 16 hours per week including weekends.

Salary: £12.60 per hour.

RESPONSIBILITIES

• Assisting customers with all requirements by offering suggestions and demonstrating great product knowledge at all times.
• Providing excellent service to each guest who visits the Spa and Cafe, ensuring that all guest needs are exceeded at all times.
• Monitor the open dining section of the cafe, estimating waiting times for guests and ensuring that their needs are met while they are waiting.
• Ensure you are up to date with menu offering and produce and love food!
• Your natural confidence will enable you to understand calm and clear instruction during busy periods.
• Work diligently to achieve outstanding service quality.
• Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
• Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.

SKILLS YOU WILL BRING

• Experience of working in a café or restaurant would be an advantage.
• An interest in healthy food or an understanding of organic produce would be a benefit but not essential.
• Natural multi-tasker with a can-do, flexible attitude & positive energy.
• Excellent communication skills are key in this role.
• A natural team player.
• Your professionalism and attitude will reflect the brand.
• Proficiency in English.
• Friendly, helpful, confident, and engaging personality.
• Flexibility and able to work weekends.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.