Cafe Assistant Manager (London Dock)

Urban Baristas; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Assistant Manager to lead daily operations at a specialty coffee shop. This role involves ensuring exceptional customer service, maintaining high-quality standards, and fostering a positive work environment. The ideal candidate will have a passion for coffee, proven leadership skills, and a strong track record in the industry. Join a vibrant team dedicated to creating exceptional coffee experiences and contributing to the growth of a renowned brand in the hospitality sector. If you thrive in a fast-paced environment and are committed to excellence, this opportunity is perfect for you.

Qualifications

• Experience in specialty coffee or management role is essential.
• Strong leadership and customer service skills required.

Responsibilities

• Oversee daily operations and ensure exceptional customer service.
• Lead and inspire a team while maintaining product quality.

Skills

Espresso extraction

Latte art creation

Customer service

Team leadership

Organizational skills

Problem-solving

Education

Food handling certification

Job description

Join to apply for the Cafe Assistant Manager (London Dock) role at Urban Baristas

G’day Mate!

Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers.

Job Summary

We are seeking a motivated and experienced individual to join our team as an Assistant Manager in the Specialty Coffee Industry. As the AM, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply.

Responsibilities

• Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management.
• Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues.
• Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment.
• Implement operational strategies to achieve sales targets, maximize profitability, and drive business growth.
• Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability.
• Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment.
• Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team.

Requirements

• Previous experience in the specialty coffee industry or a similar management role.
• Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques.
• Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship.
• Proven leadership abilities with a track record of effectively managing and developing a team.
• Exceptional customer service skills with a friendly and approachable attitude.
• Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment.
• Strong problem-solving abilities and the capacity to make sound decisions under pressure.
• Flexible availability, including weekends and holidays.
• A positive attitude, a willingness to learn, and a strong commitment to teamwork.
• Food handling certification and knowledge of health and safety regulations is a plus.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality