Cable Car Experience Host

TN United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a new attraction where you can be a pivotal part of creating unforgettable guest experiences. As a Guest Experience Host, you will engage with visitors, lead workshops, and ensure that every guest feels welcomed and valued. This role offers a chance to work in a dynamic environment, contributing to a unique cable car experience that includes virtual reality and creative workshops. If you are enthusiastic, enjoy interacting with people, and are ready to make a difference, this is the perfect role for you. Join a team that celebrates diversity and inclusivity while delivering exceptional service.

Qualifications

• Prior experience in a customer-facing role is essential.
• Ability to support customers for a positive experience.

Responsibilities

• Deliver exceptional guest service and create memorable experiences.
• Lead workshops and enhance guest experiences with a friendly attitude.

Skills

Customer Service

Communication

Problem Solving

IT Systems (Microsoft Word, Excel)

Barista Skills

Tools

Microsoft Word

Microsoft Excel

Job description

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The role of a Guest Experience Host is an essential part of our daily operations and guest interactions. You will assist in maintaining outstanding guest experiences for all.

The Cable Car Experience is a new attraction as part of the IFS Cloud Cable Car. We will be providing guests with a unique extension to their experience with areas such as Virtual Reality, Teddy Bear Workshops, Schools Tours and a Retail and Café offering. We are looking for enthusiastic and dynamic team members to be a key part of the operation.

Your main responsibilities will be:

• Delivering exceptional guest service and creating memorable experiences at each stage of the guest journey, ensuring that all visitors are greeted and made to feel welcome.
• Leading workshops for guests such as school tours, arts and crafts workshops and virtual reality sessions.
• Enhancing the guests experience with a friendly professional attitude capable of interacting with guests of all ages.
• Upselling experiences and retail/food and beverage products.
• Preparation of hot drinks for guests.
• Basic food handling.
• Proactively engage with and assist with the varied operational needs as and when they arise.
• Frequently reviewing and revising the operational manuals to ensure knowledge remains up to date.
• Adhere to Health & Safety guidelines as outlined by the policies and procedures, including queue management, First Aid, Fire Marshalling and emergency incident plans.
• Work cohesively as part of a team made up of internal and external stakeholders at all levels of the business.
• Be responsible for completing all compliance-based tasks and e-learnings on time.

You'll need to be:

• Confident in leading sessions for a variety of groups.
• A confident communicator, and able to resolve problems or escalate to management where necessary.

As a minimum, you will need to have:

• Prior experience within a customer-facing role.
• Able to support customers to ensure they have a positive guest experience.
• Able to use IT systems including Microsoft Word and Excel.
• Barista and food handling experience – desirable.

About the location:

London Cable Car, North Greenwich.

Working pattern:

This role is working 5 days out of 7, on a shift pattern. Shift patterns vary from 0800 – 0000.

We all belong at First London Cableway. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.