C004271 Technician Infrastructure Support (NS) - MON 14 Jul RELAUNCH

EMW, Inc.; Northwood; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prominent company is seeking a Technician for Infrastructure Support to maintain crucial communication systems for NATO operations. This role, based in Northwood, involves extensive duties including management of ICT infrastructure, problem-solving network issues, and collaboration with military and civilian entities. Candidates must possess a NATO SECRET clearance and relevant vocational training, along with a strong background in networking technology. This full-time on-site position requires dedication and technical expertise to ensure effective operational continuity.

Qualifications

• Currently active NATO SECRET security clearance required.
• Minimum 2 years experience in Network Routing and Switching.
• Familiarity with NATO or NCI Agency concepts preferred.

Responsibilities

• Maintain and manage ICT infrastructure for the NATO COMMCEN.
• Perform troubleshooting for network and logical issues.
• Travel overseas for operational handovers and installations.

Skills

Network Routing and Switching

Satellite Radio Communication Systems

Terrestrial Radio Communication Systems

Communications/Media Delivery Systems

Technical Issue Resolution

Education

Higher vocational training in a relevant discipline

Secondary educational qualification

Tools

CISCO Certified Network Associate

ITIL Foundation Certificate

Job description

Deadline Date: Monday 14 July 2025

Requirement: Technician Infrastructure Support

Location: Northwood, GB

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 558

Required Start Date: 1 September 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:

Under the direction of NSO OFM 0020, the incumbent will perform duties such as the following:

• Maintain network and communications infrastructure in support of Allied Maritime Command and the United Kingdom;
• Maintain databases, spreadsheets, and drawings in support of CSU Northwood configuration management activities;
• Maintain and perform asset management audits relevant to systems assigned;
• Diagnose and rectify both physical and logical network issues within and outside of MARCOM HQ;
• Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work TACSAT and or SEMARCOMM+/SEMARCIS as directed;
• Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work the connectivity to the deployed BI-SC kits as directed;
• Manage the maintenance and support of ICT infrastructure relevant to the NATO COMMCEN comprising HF & VLF systems;
• Manage the maintenance and support of Cornet matrix switches;
• Assist with planning and supporting/implementing assigned project work packages;
• Utilise procedures, tools, and techniques for monitoring and managing the performance of Information and Communications Technology Platforms and provide reports as required;
• Install operate, and maintain assigned Information and Communications Technology Platforms;
• Support the integrity of assigned Information and Communications Technology Platforms, support IT Service Continuity Management (ITSCM), Business Continuity, and Disaster Recovery Plans;
• Liaison with other internal CSU staff, external NCIA Service Lines, and other third party customers and technical organisations as required;
• Respond to, and implement solutions for, ITSM tickets relevant to the area of work;
• Perform maintenance of assigned systems/services;
• Stay abreast of technological developments relevant to the area of work;
• Take the initiative to investigate and resolve technical issues in a systematic approach;
• Advise his/her superiors and recommend technical solutions;
• Work on own initiative with limited supervision;
• Deputize for higher-grade staff, when required;
• Perform other duties as may be required.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
• Experience working in NATO or NCI Agency and familiarization with NCI Agency organizational concepts such as Enterprise Service Delivery Model;
• ITIL Foundation Certificate.
• CISCO Certified Network Associate or Interconnecting CISCO Network Devices 1 & 2 Certification;
• Minimum 2 years continuous experience in at Network Routing and Switching and at least one of the following specific fields: Satellite Radio Communication Systems; Terrestrial Radio Communication Systems; Communications/Media Delivery Systems (IPTV, VOIP, VTC, AV, etc.)

Desirable Experience and Education:

• Harris Radio 117F and/or 117G experience/knowledge;
• GGR Cornet Matrix systems experience/knowledge;
• VTC & AV systems experience/knowledge;
• SEMARCOMM+ / SEMARCIS experience/knowledge;
• INMARSAT based systems experience/knowledge;
• IPTV / Digital signage experience/knowledge;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO, ACT & NCI Agency.