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C/S Team Leader
TN United Kingdom
Warrington
On-site
GBP 31,000
Full time
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Job summary
An established industry player is seeking a Customer Support Team Leader to inspire and guide a dedicated team in delivering exceptional service. In this pivotal role, you will be responsible for developing your team, managing communication, and ensuring the highest levels of support for customers. This position offers an opportunity to make a significant impact while fostering a positive and collaborative work environment. Join a company renowned for its commitment to quality and customer satisfaction, and take your leadership skills to the next level in a rewarding and dynamic setting.
Benefits
Qualifications
- Strong leadership qualities with a customer-first approach.
- Excellent self-management and organizational skills.
Responsibilities
- Lead and motivate the Customer Support Team to enhance customer experience.
- Provide excellent customer service to stakeholders.
Skills
Tools
Job description
Job Title: Customer Support Team Leader
Location: Warrington (WA1 4PN)
Salary: £30,947.00 per annum
Shifts: Monday- Friday 08:00- 16:30 & 08:30- 17:00
Contract Type: Permanent
We are currently recruiting for an experienced Customer Support Team Leader for our client, who is the world's number one manufacturer of materials handling equipment, providing quality sales and service across the UK.
Reporting to the Customer Support Manager, you will develop, lead, and motivate the Customer Support Team to deliver the highest levels of support for their customers and stakeholders, embracing the company concepts to enhance the customer experience.
- Competitive salary.
- Company sick pay.
- Free eye tests and flu jabs.
- Rewards which include discounts at major shops, gym memberships, and family days out.
- Free car parking and vending machines on site.
- Provide excellent customer service to internal and external stakeholders.
- Manage communication (inbound/outbound) of the responsible business area/s.
- Oversee activities conducted by the Customer Support Team.
- Work with team leaders to share workload where needed to support internal and external stakeholders.
- Provide monthly performance data and information from company systems.
- Provide support for team members with operations, wellbeing, and development.
- Complete 3/6-month reviews and annual PPDR's.
- Must have strong core leadership behaviour: Empathy and care, positive thinking, honesty and integrity, desire to learn, aligned values, and customer-first approach.
- Leadership potential to lead, develop, and motivate their team.
- Excellent self-management skills including organisation, planning, and self-motivation.
- Good interpersonal skills including communication and relationship building.
- Competent with Microsoft Office packages.
- Strong attention to detail.
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