C&D Account Manager

AWM Limited; West Yorkshire, Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the waste management sector is seeking an experienced Account Manager to strengthen client relationships and ensure service excellence. The role involves managing client accounts, ensuring compliance with regulations, and identifying growth opportunities. If you have a background in account management and a passion for sustainability, this is your chance to join a dynamic team committed to environmental practices and customer satisfaction.

Qualifications

• Proven experience in account management within waste or construction sectors.
• Strong organizational and time management skills.

Responsibilities

• Serve as the main point of contact for construction clients.
• Ensure accurate and timely invoicing and service delivery.
• Conduct regular on-site meetings to monitor service.

Skills

Account Management

Organizational Skills

Communication

Problem-Solving

Education

Environmental Compliance Training

Tools

Microsoft Office

CRM Systems

Job description

About the Role

Role Overview:

We are seeking a proactive and experienced Account Manager to oversee and grow relationships with our construction sector clients requiring skip hire and waste management services. You will act as the key liaison between our company and customers, ensuring seamless service delivery, timely invoicing, and environmental compliance, while developing long-term account value.

Key Responsibilities:

1. Client Relationship Management: Serve as the main point of contact for a portfolio of construction clients, building strong relationships and understanding each site’s unique needs.
2. Service Coordination: Ensure the on-time delivery and collection of skips, managing scheduling in line with customer project timelines.
3. Invoicing & Billing: Ensure accurate and timely invoicing, address discrepancies, and work with internal teams to maintain financial accuracy.
4. Customer Complaints: Investigate and resolve service issues or complaints promptly, escalating as needed to ensure client satisfaction.
5. Site Meetings: Conduct regular on-site meetings with clients to monitor service delivery and operational concerns.
6. Compliance Monitoring: Ensure services comply with environmental regulations and company policies.
7. Performance Monitoring: Work towards KPIs and SLAs, report on service performance, and identify areas for improvement.
8. Account Development: Identify opportunities to upsell or cross-sell additional waste services, such as hazardous waste, recycling, or scheduled collections.
9. Budget Oversight: Monitor customer spend versus budget, providing insights to help manage costs.
10. Quarterly Business Reviews: Lead structured reviews with key clients to discuss performance, feedback, and growth opportunities.

Key Skills and Experience:

• Proven experience in account management, ideally within waste, logistics, or construction sectors.
• Strong organizational and time management skills to handle multiple accounts and priorities.
• Excellent interpersonal and communication skills, both written and verbal.
• Understanding of environmental regulations and waste management practices.
• Problem-solving skills and ability to resolve issues swiftly.
• Proficiency in Microsoft Office and CRM/accounting systems.

Preferred Qualifications:

• Knowledge of skip hire logistics and site operations in construction.
• Experience working with SLAs/KPIs and conducting business reviews.
• Environmental compliance training or certification is advantageous.

About Us

Join us on the journey…

Over the past 30 years, Beauparc has grown and acquired businesses sharing similar vision and values. We are now a group of nearly 3000 people contributing to our growth and success.

While Beauparc is the parent company to many brands, we share an ambitious future vision. Our primary goal is to ensure the safety and wellbeing of our people and partners. We foster a partnership approach to resource management, emphasizing innovation and sustainability.

Beauparc is more than a company; it’s a resource recovery business committed to shaping a better future through strong values, customer satisfaction, and environmentally sustainable practices.

Our success depends on talented, passionate, and dedicated individuals who challenge each other for better outcomes.

Take the first step today and join us on the journey…

Beauparc values a diverse workforce that reflects the communities we serve, as outlined in our DE&I Policy Statement.