Byredo- Harrods Client Advisor

Puig; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury brand is seeking a Client Advisor to enhance customer experiences and drive sales at the prestigious John Lewis outlet in Cardiff. Ideal candidates have experience in luxury retail, with a passion for customer service and relationship-building. This role promises an exciting work environment with a focus on creativity and growth.

Benefits

Flexible working environment

Onboarding experience

Encouragement of innovation and learning

Qualifications

• Over 2 years of experience in luxury retail.
• Fluency in English; additional languages are a plus.

Responsibilities

• Maximize retail sales and build strong customer relationships.
• Ensure high-quality service to maintain customer loyalty.
• Contribute to the operation of the outlet.

Skills

Customer Service

Sales

Relationship Building

Flexibility

Fluent in English

Job description

About...

"Beauty can be many things to many people. Our job is to inspire people to be themselves." Ben Gorham, Founder of Byredo.

The European luxury brand BYREDO was founded in Stockholm in 2006, with an ambition to translate memories and emotions into products and experiences.

BYREDO creates and develops a range of products such as fragrance and make-up, as well as ByProduct, the brand category for non-beauty projects.

We believe that through creativity, we’re able to develop timeless products that are meaningful and inspirational to people and their lives.

We believe that only great people can design and bring those beautiful projects to life.

We believe in talents over profiles, experience over education, diversity over boundaries.

We believe that only powerful teams can lead the growth of the company, and therefore, we are highly committed to our people.

At BYREDO, we come as we are, with the intention to learn from each other and go beyond business objectives.

What you'll get to do...

We’re looking for a Client Advisor who will report to our Account Manager. The position is located in John Lewis, Cardiff. You will be responsible for maximizing retail sales and building strong relationships with customers and colleagues at Byredo. As a key Brand Ambassador, you will ensure Byredo’s positioning as a true luxury brand.

• Ensure a high-quality welcome, service, and advice to create and maintain customer loyalty.
• Develop sales at our point of sale with a demanding clientele.
• Contribute to the proper running of the outlet (respect for merchandising, cleanliness).
• Participate in stock management.
• Suggest and implement commercial events to bring the outlet to life.

We'd love to meet you if you have...

• More than 2 years of experience, with ease in the values and codes of a luxury house.
• Flexibility in working hours to fully assume sales according to the rhythm of the point of sale.
• Fluent in English; additional languages are a plus.

A few things you'll love about us...

• Onboarding into our fantastic sensorial adventure.
• Work in a flexible and agile environment, surrounded by great people.
• Encouragement of test & learn mindsets.
• Opportunity to measure your impact and success.