Byredo Harrods Business Manager

PUIG; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Business Manager for a luxury brand at a prestigious location. This role is perfect for someone passionate about the luxury industry, responsible for delivering top-notch customer service, driving sales, and fostering strong relationships. You'll lead a team, ensuring high standards of service and product knowledge while managing operations effectively. Join a vibrant community that values creativity and collaboration, and take advantage of numerous growth opportunities in a competitive and dynamic environment. If you thrive in a luxury retail setting and are eager to make an impact, this position is for you.

Benefits

Learning and Development Opportunities

Creative Work Culture

Opportunities for Growth

Competitive Compensation & Benefits

Qualifications

• Experience in retail sales, preferably in a luxury environment.
• Strong communication and coaching skills for team management.

Responsibilities

• Deliver exceptional customer service and drive sales volumes.
• Manage multiple locations and teams while ensuring luxury standards.

Skills

Retail Sales Experience

Customer Relationship Management

Team Collaboration

Luxury Service Standards

Product Knowledge

Job description

Who we are...

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you love.

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L'Artisan Perfumery and many more.

The Opportunity...

The Business Manager at Harrods for Byredo Puig is responsible for delivering exceptional customer service, driving sales volumes, and building strong customer relationships. They manage multiple locations and teams, plan effective rotas, prioritize daily tasks, and ensure accurate inventory checks. The role involves communicating corporate strategy, setting objectives, coaching team members, appraising performance, recruiting high-caliber staff, and handling employee issues. The Business Manager ensures luxury service standards, leads by example in product knowledge and selling techniques, handles customer complaints, implements event calendars, and maintains merchandising and POS standards. They aim to achieve sales targets, analyze sales data, monitor competitor activity, promote in-store events, build relationships with store management, and manage counter administration and reporting.

We'd love to meet you if you have...

1. Prior retail sales experience in a luxury environment preferred
2. Previous experience in cosmetic/fragrance industry desired
3. White glove service required
4. Highly collaborative; working with and through others in a team-oriented environment
5. Passionate about luxury industry and cosmetics

A few things you'll love about us:

1. An entrepreneurial, creative and welcoming work culture
2. A range of learning and development opportunities
3. An international company with plenty of opportunities to grow
4. A competitive compensation & benefits package