Byr John Lewis Bluewater Store Manager

PUIG; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion and beauty company in London is looking for a Byredo Store Manager. This role involves delivering exceptional customer service, driving sales, managing teams, and ensuring luxury standards. The ideal candidate has experience in retail management within the beauty or fashion industry and is flexible and adaptable in a dynamic environment. Join a company that values creativity and offers competitive compensation and benefits.

Benefits

Learning and development opportunities

Competitive compensation package

Welcoming work culture

Qualifications

• Experience in an Account Manager/Business Manager/Key Holder role.
• Experience in the fragrance, beauty, fashion, or luxury industry.
• Positive mindset and flexibility to adapt to changes.

Responsibilities

• Deliver exceptional customer service and drive sales volumes.
• Manage multiple locations and teams effectively.
• Ensure luxury service standards and handle customer complaints.

Skills

Customer service

Sales management

Flexibility

Team leadership

Adaptability

Job description

Who we are...

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self- expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.

The Opportunity...

The Byredo Store Manager will look after a new location in John Lewis Bluewater, they'll be responsible for delivering exceptional customer service, driving sales volumes, and building strong customer relationships. They manage multiple locations and teams, plan effective rotas, prioritize daily tasks, and ensure accurate inventory checks. The role involves communicating corporate strategy, setting objectives, coaching team members, appraising performance, recruiting high-caliber staff, and handling employee issues. The Business Manager ensures luxury service standards, leads by example in product knowledge and selling techniques, handles customer complaints, implements event calendars, and maintains merchandising and POS standards. They aim to achieve sales targets, analyze sales data, monitor competitor activity, promote in-store events, build relationships with store management, and manage counter administration and reporting.

We'd love to meet you if you have...

• Previous experience in an Account Manager/ Business Manager/ Key Holder, Assistant store manager role
• Previous experience within the fragrance, beauty, fashion or luxury industry
• A positive mindset to allow for short notice changes of working schedules and flexibility to quickly adapt to a new working schedule is very important
• The ability to quickly adapt to working with different promotions, product launched or activity unique to that store
• The flexibility to adapt to working with the store team and on your own, you must be self-sufficient and motivated to work alone and be able to priority your workload

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package