By Kilian / Frederic Malle - Assistant Business Manager - Harrods - 37.5 Hours

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury brand is seeking an Assistant Business Manager to support sales and team management in their London location. The role involves maximizing sales performance, coaching team members, and ensuring excellent customer service. Candidates should have proven retail experience and a track record in coaching and mentoring. Flexibility in working hours is essential, as is the ability to thrive in a fast-paced environment.

Qualifications

• Proven retail experience required.
• Previous supervisory experience with a track record of coaching.

Responsibilities

• Support Business Manager in achieving sales targets.
• Coach team members to meet service standards.
• Monitor competitor activity and adjust strategies accordingly.

Skills

Customer Service

Coaching

Communication

Flexibility

Education

Retail Experience

Tools

Retail Point-of-Sale Software

Microsoft Office

Job description

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By Kilian / Frederic Malle - Assistant Business Manager - Harrods - 37.5 Hours, London

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Client:

KILIAN PARIS

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

98a90ea406f2

Job Views:

29

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Job title: ASSISTANT BUSINESS MANAGER

Responsible to: Sales and Education Executive and Business manager

Main Purpose: To support your Business manager and business to achieve business objectives as established by the Frederic Malle Brand through the effective management and motivation of the Frederic Malle Team.

Key Responsibilities and Standards

Maximise Sales performance and Productivity

• Support BM in the management of team and account to achieve all targets on a daily, weekly, and monthly basis.
• Monitor and analyse Frederic Malle ambassadors using all brand tools to recognise areas of opportunity and growth.
• Be productivity aware and review all opportunities with sales using Education Executive – with emphasis on On Counter Technology or customer capture system.
• Achieve team customer capture rate as per Frederic Malle brand target.
• Monitor competitor activity and interpret opportunities to counteract results, maintaining or growing market share and ranking.
• Support management to ensure key lines are well stocked, conducting stock tasks as needed.
• Maintain merchandising standards to meet all By Kilian brand expectations, including housekeeping.
• Create and implement activity/event plans to support marketing launches or seasonal demands, with advance planning.
• Meet all administrative deadlines set by BM and ensure accurate completion of all admin tasks.
• Coach team members and provide feedback, ensuring service standards are met at all times.
• Monitor and coach Frederic Malle brand service and On Counter Technology, focusing on customer capture and service enhancements.
• Ensure team members wear a clean, professional look and wear Frederic Malle fragrances.
• Promote clear communication within the team, leading by example in communication, flexibility, punctuality, and attendance.
• Ensure team attendance at training and follow-up with workplace tools to meet training requirements.
• Support weekly/monthly team meetings to review targets, activities, customer capture, service standards, and stock.
• Communicate effectively with Sales and Education Executive, sharing team performance issues and updates.
• Liaise with management to understand and meet their requirements.
• Disseminate brand information to team members as directed.

General

• All Frederic Malle Assistant Managers should be flexible to perform any other duties to support sales and brand objectives as required.

Qualifications

• Proven retail experience.
• Ability to deliver inspirational, authentic, and personalized customer service.
• Previous supervisory experience with a track record of coaching/mentoring for sales and service targets.
• Retail operations experience, including inventory management and cash reconciliation.
• Ability to work retail hours, including days, nights, weekends, and during special events in a fast-paced environment.
• Experience with retail point-of-sale software.
• Proficient in Microsoft Office.
• Must provide proof of right to work in the country if invited for an interview.