Butler

Pan Pacific London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel in London seeks a Butler/Guest Experience Curator to deliver exceptional, personalized experiences for guests. Responsibilities include managing VIP preferences, ensuring swift service, and maintaining high standards of hospitality. The ideal candidate will showcase confidence, empathy, and professionalism in a fast-paced environment, striving to create memorable experiences for every guest.

Benefits

Access to Mental Health First Aiders

Extra day off for birthday

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity and Paternity Policies

Eye Care Voucher Scheme

Social and Employee Wellness Activities

Complimentary meals prepared daily by chefs

50% Discount on Food and 25% Discounts on Beverages

Career Progression opportunities

Additional perks through YuLife

Qualifications

• Ability to deal with top suite payers or top VIPs in the hotel.
• Skills in anticipating guest needs and preferences.
• Experience in providing personalized service.

Responsibilities

• Deliver exceptional, personalized experiences for every guest.
• Communicate all guest preferences and feedback with departments.
• Manage guest errands and requests efficiently.

Skills

Confidence

Empathy

Professionalism

Attention to detail

Calm under pressure

Job description

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Nestled in the
heart of London’s prestigious Square Mile, Pan
Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and
exceptional service.

Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.

At
Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We’re
on the looking for a passionate and guest-focused Butler/Guest Experience
Curator to become a valued part of our outstanding Guest Relations team at Pan
Pacific London.

You
bring confidence, empathy, and professionalism to every interaction, whether
with guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.

If
you take pride in your work, pay close attention to detail, and consistently
put people at the heart of everything you do, we would be delighted to hear
from you.

JOB SUMMARY

As
a Butler/Guest Experience Curator in our Guest Relations department, you will
play a key role in delivering exceptional, personalised experiences for every
guest. You will be a true ambassador of Pan Pacific London, ensuring every
interaction reflects our commitment to excellence. You will enjoy getting in
touch with our Top VIPs prior, during and post-stay to determine the best
personalized experience. You will be the main contact and have a strong contact
with all departments to ensure all requests can be met in a swift and efficient
manner. Nothing seems impossible as you strive to create an unforgettable
experience and exquisite service to our guests with an elegant and refined
Asian sensibility. Your responsibilities will include, but are not limited to:

·
Deal with
top suite payers or top VIPs in the hotel.

·
Getting in
contact with guest after reservation is made to determine their preferences and
to anticipate their needs (obtain preferences for pillow, newspapers, dietary
requirement, organizing tours, errands, etc.).

·
Communicate
all guest preferences and feedback with the relevant departments.

·
Carry out
any guest errands on behalf of the guest.

YOUR BENEFITS WORKING AS A BUTLER/GUEST
EXPERIENCE CURATOR AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit
culture, commitment to development, and focus on wellbeing. Here’s what we
offer:

·
Access to Mental Health
First Aiders

·
An extra day off to
celebrate your birthday

·
Cycle to Work Scheme

·
Employee Referral Scheme

·
Season Ticket Loan

·
Enhanced Maternity and
Paternity Policies

·
Eye Care Voucher Scheme

·
Social and Employee
Wellness Activities

·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors

·
Two hotel-wide social
events per year, plus additional team gatherings

·
Complimentary dry
cleaning for uniforms and work attire

·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year

·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London

·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties

·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group

·
Complimentary meals
prepared daily by our chefs

·
Two fully paid Study
Days per year (in addition to annual leave)

·
Two fully paid Volunteer
Days per year (in addition to annual leave)

·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group

·
Additional perks through
YuLife

·
Dedicated discounts with
local eateries

ABOUT PAN
PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific
Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced
suites across 22 cities in Asia Pacific, North America, and Europe—including
seven new openings by 2025. Known for sincere and graceful service, Pan Pacific
is the trusted choice for guests seeking refined, memorable experiences.

Join Our
Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star
property, is proudly located in the vibrant heart of the City. We are honoured
to have received multiple prestigious accolades, including:

·
Hotel of the Year –
Group (2023) | Catey Awards

·
Hotel of the Year –
London (2022/2023) | AA Hospitality Awards

Please note: All applicants for
the role of Butler/Guest Experience Curator must have the legal right to live
and work in the UK without any restrictions. Proof of eligibility will be
required from all candidates at the interview stage.