Business Travel Consultant

C&M Travel Recruitment; England; On-site; GBP 25,000 - 45,000; Full time

Job summary

An exceptional travel company is seeking an experienced Business Travel Consultant to enhance their prestigious accounts. This dynamic role offers the chance to leverage your travel expertise and outstanding customer service skills to manage client inquiries and bookings, particularly focusing on flights. With a hybrid working model, you will enjoy a balance of office and remote work, contributing to a fast-paced environment. This is a unique opportunity to join a market leader in the travel industry, where your contributions will be valued and rewarded. If you're motivated and thrive in a busy setting, this position is perfect for you.

Benefits

Competitive salary with bonuses

Monday to Friday - 9 to 5:30

Hybrid working options

Qualifications

• Experience in business/groups/leisure travel with GDS expertise is a must.
• Excellent organizational and customer service skills are essential.

Responsibilities

• Build and maintain relationships with clients and suppliers for efficient service.
• Make accurate reservations and manage ticketing processes.

Skills

GDS expertise

Customer service skills

Organizational skills

Communication skills

Fare knowledge

Ticketing knowledge

Tools

Sabre

Amadeus

Galileo

Job description

Business Travel Consultant
This exceptional travel company has an opportunity for an experienced Business Travel Consultant to join them to work on one of their key prestigious accounts. In this role, you will be using your travel & flights expertise and exquisite customer service to respond to client enquiries to book a variety of travel arrangements, with a focus on flights. This is an amazing opportunity to join this fast-paced and innovative travel company with a competitive salary. Hybrid working available, circa 3 days in the office.

Business Travel Consultant - Role & Responsibilities:

• Build and maintain excellent relationships with both clients and suppliers - providing a bespoke tailor-made, efficient end-to-end service.
• Liaise with clients to provide flight costs & information.
• Make reservations using the GDS ensuring all information is accurate and all additional seating/baggage requirements have been made.
• Apply appropriate fares and issue tickets and documents within the specified time frame including re-issuing and refunding where appropriate.
• Ensure concise and accurate pricing using fare sheets.
• Deal with customer questions and issues arising, ensuring a timely response and satisfactory outcome.
• Ensure timely issuing of invoices and responses to the accounts team for ticketing/ADMS & invoicing queries.

Business Travel Consultant - Skills & Experience Required:

• Experience in a business/groups/or leisure travel role (MUST have GDS expertise).
• Excellent fares and reissues knowledge.
• GDS proficiency (Sabre/Amadeus or Galileo).
• Outstanding organisational and customer service skills.
• Knowledge of ticketing would be advantageous although not essential.
• Excellent communication & relationship management skills.
• Highly motivated with the ability to thrive in a busy environment.

Business Travel Consultant - Key Benefits:

• Competitive salary according to experience with bonuses.
• Monday to Friday - 9 to 5:30.
• Hybrid working circa 2 to 3 days office-based.
• Fantastic opportunity to join this market-leading prestigious travel company.

To apply for the role of Business Travel Consultant, please apply online or email your CV to [e-mail].