Business Transformation Analyst

Oliver James Group; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Oliver James Group partners with a leading global insurance organisation to appoint a Business Transformation Analyst into their UK Change & Transformation function. This is a great opportunity for an experienced Business Analyst with a strong insurance background to work on meaningful change across underwriting, claims and wider insurance operations.

The role involves going beyond traditional BA work: analysing end-to-end processes, facilitating workshops, identifying improvements, and driving

Qualifications

• Experience within the insurance industry.
• Delivery of business change and transformation, not purely technical BA work.
• Commercial insurance experience across Underwriting, Claims, Pricing, Operations, Distribution or Delegated Authority.
• Strong stakeholder management and workshop facilitation skills.
• Experience with process mapping, requirements analysis and business process improvement.
• Comfortable using data to support analysis and decision making.
• Exposure to Power BI, Tableau, SQL, Miro (or similar).
• Curious, commercially minded with the ability to challenge existing processes.

Responsibilities

• Analyse end-to-end processes, operating models and customer journeys.
• Identify inefficiencies, risks and opportunities for improvement.
• Translate complex business problems into practical solutions and recommendations.
• Facilitate workshops and engage stakeholders across business and technology.
• Support transformation initiatives from discovery through to implementation.
• Use data to identify trends and root causes.
• Contribute to process redesign, business readiness and operating model change.
• Identify opportunities for automation, digitalisation and AI-enabled improvements.
• Support UAT, implementation and benefits realisation.

Skills

Insurance industry experience

Stakeholder management

Workshop facilitation

Process mapping

Requirements analysis

Data-driven decision making

AI-enabled improvements

Commercial mindset

Tools

Power BI

Tableau

SQL

Miro

Job description

We are working on behalf of a leading global insurance organisation to appoint a Business Transformation Analyst into their UK Change & Transformation function.

This is a great opportunity for an experienced Business Analyst with a strong insurance background to work on meaningful business change across a range of operational and commercial areas, including Underwriting, Claims and wider Insurance Operations.

The role is particularly suited to someone who enjoys going beyond traditional requirements gathering - someone who can understand a business problem, challenge existing ways of working, identify opportunities for improvement and help drive change through to implementation.

The opportunity

• Analyse end-to-end processes, operating models and customer journeys
• Identify inefficiencies, risks and opportunities for improvement
• Translate complex business problems into practical solutions and recommendations
• Facilitate workshops and engage stakeholders across business and technology
• Support transformation initiatives from discovery through to implementation
• Use data and analysis to identify trends, root causes and opportunities
• Contribute to process redesign, business readiness and operating model change
• Identify opportunities for automation, digitalisation and AI-enabled improvements
• Support UAT, implementation and benefits realisation

What we're looking for

• Essential: experience within the insurance industry
• Strong experience delivering business change / transformation, rather than purely technical BA work
• Commercial insurance experience across areas such as Underwriting, Claims, Pricing, Operations, Distribution or Delegated Authority
• Strong stakeholder management and workshop facilitation skills
• Experience with process mapping, requirements analysis and business process improvement
• Comfortable using data to support analysis and decision making
• Exposure to tools such as Power BI, Tableau, SQL, Miro or similar would be beneficial
• A curious, commercially minded approach with the confidence to challenge existing processes and ways of working

The organisation is also investing heavily in modern ways of working, including automation, data and AI, so this would suit a BA who is interested in how emerging technology can be applied to improve insurance processes and business outcomes.

Location: City of London
Working pattern: Hybrid - 2/3 days per week in the office

This is an excellent opportunity for an insurance BA looking to join a well-established global organisation and work on genuine business transformation, rather than simply supporting incremental change.