Business Trainer

JBR Accounting Inc.; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading training organization in Peterborough is seeking a Business Trainer to deliver induction training and support new team members. The role requires excellent communication skills, experience in training delivery, and the ability to develop engaging content. The position offers competitive benefits including a personal health cash plan and 33 days of holiday.

Benefits

33 days holiday

Personal health cash plan

Enhanced parental pay

Life assurance

Free breakfasts

Birthday surprise

Qualifications

• Experience in delivering training programs.
• Proficient in creating engaging training content.
• Flexible and adaptable training approach.

Responsibilities

• Deliver contact centre inductions.
• Update induction resources.
• Collaborate with stakeholders for content accuracy.
• Assist in building interactive training activities.
• Support training-related queries.
• Maintain up-to-date training materials.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Tools

E-learning tools

Learning Management Systems (LMS)

Job description

Job title: Business Trainer

Department: People

Location: Peterborough, office based with occasional national travel to other Group locations

Hours: 37.5 hours per week

Salary: Competitive

We're looking for a Business Trainer to be part of our success story.

• Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
• Great career development opportunities grow with us.

About The Role

You will be responsible for delivering the induction training programme to new team members. You will ensure all training is delivered to a high standard and all trainees are assessed appropriately in conjunction with ongoing support. You will be responsible for designing, delivering, and evaluating training content centered on operational processes and procedures, ensuring the customer remains at the heart of the programme. You will be working closely with department heads and other stakeholders to identify training needs and ensure colleagues are equipped with the appropriate skills to perform their roles.

Key Responsibilities

• Deliver all contact centre inductions across multiple departments
• Support the creation and updating of all induction resources, ensuring that the material remains relevant and appropriate to the requirements
• Collaborate with subject matter experts and stakeholders to ensure content is accurate and understood by the trainer before delivering it within the Academy
• Assist in building training activities that are interactive, engaging, and cater to a range of learning styles
• Support any upskilling requirements in collaboration with key stakeholders
• Act as a point of support for all training-related queries from new team members and People Managers
• Maintain process documents, ensuring material is up to date and relevant
• Apply lean methodology concepts to all activities as appropriate
• Complete training records and assessments for all team members in the Academy at agreed points to evaluate competency, suitability for the role, and provide feedback to the People Manager
• Maintain a strong understanding of operational processes and procedures
• Exhibit excellent communication and presentation skills
• Develop engaging and effective training materials
• Proficient in e-learning tools and Learning Management Systems (LMS)
• Strong organizational and time-management skills
• Assess training needs and evaluate training effectiveness

Skills And Experience

• Clear and concise verbal, written, and digital communication; engaging presentation style
• Ability to identify learning intervention improvements and provide solutions
• Strong interpersonal skills for collaboration with stakeholders
• Self-starter with a PDP for self-development
• Uses learning methodologies and Lean principles to solve learning requirements
• Design skills to create high-standard, fit-for-purpose content
• Flexible and adaptable training approach
• Strong problem-solving skills
• Attention to detail
• Ability to work independently and as part of a team
• High professional standards, confidentiality, and role modeling

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan for dental, optical, etc.
• Enhanced maternity/paternity/adoption/shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everyone!

What You Can Expect From Us

At Activate Group, supporting our team members is a priority. Whether in our Halifax or Peterborough offices, at one of our AAR sites, or working from home, we ensure you have the support you need to succeed. From health and wellbeing benefits to rewards like employee of the month, and perks like free fruit and cereal, we appreciate you.

A Bit About Us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ over 700 team members nationwide. We work with major UK fleets and insurance companies, supporting drivers involved in road incidents at our contact centres in Halifax and Peterborough. We manage the repair process through our own body shops and a UK-wide network of independent partners.

Purpose and Values

Purpose: Make someone's bad day better

• Make it happen: Be accountable, take initiative, work fast, and do a great job.
• Strive for better: Be bold, challenge norms, and make small improvements often.
• Win together: Be a team player, win, learn, and respect each other.