Business Trainer

RSA; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance company in Manchester seeks a Business Trainer to enhance the skills of Claims Handlers. This role focuses on designing engaging training solutions that drive operational performance and team capability. The ideal candidate will have experience in commercial claims and be familiar with the Guidewire platform, promoting a culture of continuous development.

Benefits

Pension contributions up to 11%

Flexible working environment

Continuous development opportunities

Qualifications

• Proven track record in delivering effective training solutions.
• Expertise in Commercial and Complex Claims.
• Ability to interpret learning needs analysis.

Responsibilities

• Design and deliver training across face-to-face and flexible models.
• Identify training needs working with leaders and stakeholders.
• Support learning through digital tools and coaching.

Skills

Training delivery

Coaching

Facilitation

Education

Experience within commercial claims

Tools

Guidewire Claims platform

Job description

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunities to improve our service and deliver better products to brokers and customers. We are a proud member of the Intact family, with a presence in North America, the UK, and Europe.

Your Role

As a Business Trainer in Commercial Claims, you will play a key role in equipping Claims Handlers and support teams with the knowledge and tools they need to succeed. Your focus will be on delivering effective training solutions that support team capability, operational performance, and business outcomes.

You’ll use your technical and functional knowledge, particularly within Commercial and Complex Claims, to design and deliver engaging training across face-to-face and flexible working models. Guidewire Claims platform knowledge is preferred, and prior experience within commercial claims is highly beneficial.

You’ll work closely with Operational Control, L&D, Technical Claims Consultants, and Team Leaders to identify and deliver targeted training needs. You’ll also support learning through coaching, facilitation, and digital tools, ensuring teams make the best use of available resources. Partnering with leaders, you’ll interpret learning needs analysis and assessment outputs, driving continuous development in technical knowledge and performance.

About You

You will play a key role in equipping Claims Handlers and support teams with the knowledge and tools they need to succeed. Your focus will be on delivering effective training solutions that support team capability, operational performance, and business outcomes.

You’ll use your technical and functional knowledge, particularly within Commercial and Complex Claims, to design and deliver engaging training across face-to-face and flexible working models. Guidewire Claims platform knowledge is preferred, and prior experience within commercial claims is highly beneficial.

You’ll work closely with Operational Control, L&D, Technical Claims Consultants, and Team Leaders to identify and deliver targeted training needs. You’ll also support learning through coaching, facilitation, and digital tools, ensuring teams make the best use of available resources. Partnering with leaders, you’ll interpret learning needs analysis and assessment outputs, driving continuous development in technical knowledge and performance.

What we offer you

At RSA, we prioritize our people. We have adopted hybrid working as standard to provide a better work/life balance and a flexible working environment. We offer a comprehensive range of benefits, including pension contributions of up to 11%, supporting your future financial security.

We provide numerous opportunities for continuous development within a diverse and passionate community of industry experts. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise encourages you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and foster a culture where our people feel respected and valued. We pride ourselves on being accessible and encouraging inclusive environments where everyone can give and show their best selves.

We understand that home life is a priority and are open to reduced hours or job shares.

If you believe you would be a great fit but do not meet all the requirements, please contact us to discuss how RSA could be your next career step.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants meeting the minimum criteria are offered interviews.

If you wish to be considered under this scheme, please answer 'yes' to the relevant question in RSA's application form.

Please let us know if there are any adjustments we could make to the application process to support you. Contact our recruitment team to discuss how we can assist you throughout your application process.