Business Technical Services Analyst I

TSYS Managed SVCS EMEA, LTD (GB); Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading payments solutions company is seeking a Business Technical Services Analyst I for their Coventry location. This role involves supporting clients, understanding business requirements, and ensuring compliance with service level agreements. The ideal candidate will have a Bachelor's degree and experience in financial services software, along with strong programming skills.

Qualifications

• Typically Minimum 2 Years Relevant Experience in financial services software.
• Experience in analysis, programming, and issue analysis is a plus.

Responsibilities

• Provide technical support to clients, ensuring adherence to Service Level Agreements.
• Assist in the evaluation of clients' business requirements and converting them into technical specifications.
• Participate in release management and maintain documentation for clients' systems.

Skills

Database Development

Programming in C/C++/VB.NET

Knowledge of UNIX/Linux

Client Relationship Management

Education

Bachelor's Degree in Information Technology or related field

Master's Degree in Information Technology or related field

Job description

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Business Technical Services Analyst I, Coventry

Client:

TSYS Managed SVCS EMEA, LTD (GB)

Location:

Coventry, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

b9cf01d778c1

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure.

What Part Will You Play?

• Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.
• Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives.
• Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.
• Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.
• Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback.
• Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations.
• Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.
• Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Bachelor's degree in Information Technology or related field
• Typically Minimum 2 Years Relevant Exp
• Experience in analysis, programming and issue analysis of financial services software

Preferred Qualifications

• Master's Degree
• In Information Technology or related field
• Typically Minimum 6 Years Relevant Exp
• Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Programming - Good database development skills in Oracle PL/SQL, good programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio, knowledge of UNIX/Linux Operating Systems.
• Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows.
• Language Skills - Good knowledge of English, written and verbal, and in CIS and Brazil command of local language. Additional client languages are an advantage in other regions.