Business Systems Operations Manager

Vero HR; Basingstoke; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading financial services group is seeking a Business Systems Operations Manager to enhance operational systems and lead technology upgrades. This pivotal role involves overseeing software implementation, data migration, and managing collection teams while ensuring compliance and performance standards are met. The ideal candidate will have solid leadership experience, particularly in FCA-regulated environments, and a passion for leveraging technology to innovate operational processes.

Benefits

25 days annual leave plus bank holidays

Discretionary bonus scheme

Death in service - 4x annual salary

Pension contributions 4% employer, 5% employee

Employee Assistance Programme

Various wellbeing and Social events throughout the year

Qualifications

• Proven experience in an operations leadership role, ideally FCA-regulated.
• Comfortable with data-driven decision-making.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Lead implementation of new software and technology ensuring system integration.
• Manage data migration and client reporting.
• Drive innovation by improving operational processes.

Skills

Leadership

Software Implementation

Data Analysis

Compliance Knowledge

Stakeholder Management

Education

Minimum 5 GCSEs including Maths and English

Job description

About the opportunity:

We are the internal recruitment partner for our client, a well-established financial services group specialising in professional and ethical recovery of outstanding debt. For both private and commercial clients.

Are you a tech-savvy operations leader with a passion for driving innovation through software and systems? We are seeking a dynamic Business Systems Operations Manager to spearhead the transformation of our operational systems and lead our business through critical technology upgrades and integrations.

As Operations Manager, you'll report directly to the Managing Director and lead daily business operations with a strong focus on software implementation, data migration, and systems integration. This is a pivotal role requiring both strategic oversight and hands-on execution, especially in adopting new technologies that will shape the future of our collections and recovery services.

Responsibilities:

• Lead the implementation of new software and technology, ensuring seamless systems integration and enhanced operational efficiency.
• Own and manage data migration and portfolio onboarding, including campaign setup and testing.
• Oversee internal and outsourced collection teams, ensuring performance meets KPIs and regulatory standards.
• Produce and manage accurate client reporting, providing key insights and data analysis for strategic decisions.
• Build and nurture relationships with external partners, including field agents, recovery agents, and legal support.
• Drive business innovation by creating and improving operational processes and documentation.
• Champion a culture of compliance, customer focus, and continuous improvement across the team.

Requirements

The successful candidate will be able to demonstrate the following:

• Proven experience in an operations leadership role, ideally within an FCA-regulated environment.
• Strong track record of software implementation, systems integration, and portfolio migration.
• Comfortable with data-driven decision-making and producing performance analytics.
• Excellent leadership and team development skills, with the ability to inspire and upskill others.
• Strong knowledge of compliance, customer care principles (including TCF and Consumer Duty), and debt recovery processes.
• Proficiency in managing technology-based transformation projects.
• Exceptional communication and stakeholder management skills.
• Resilience and adaptability in a fast-paced, regulated business environment.
• Minimum 5 GCSEs (or equivalent) including Maths and English.

Benefits

In return we are offering:

• Highly competitive salary up to GBP40,000 depending on skills and experience.
• 35 hour working week Monday - Friday.
• 25 days annual leave plus bank holidays.
• Discretionary bonus scheme.
• Death in service - 4x annual salary.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme
• Various wellbeing and Social events throughout the year.

Interested? Then APPLY now for immediate consideration.