Business Systems Manager (Customer)

Page Personnel; United Kingdom; Remote; GBP 90,000 - 110,000; Full time

Job summary

A well-established manufacturing firm in the UK seeks a Business Systems Manager to lead customer engagement systems. The role focuses on Dynamics 365 CE/CRM to optimize performance and streamline processes, with responsibilities including team leadership and project management. A competitive salary of £90,000 - £110,000 plus benefits is offered, along with remote working options.

Benefits

Competitive salary

Permanent position

Career growth opportunities

Remote working with some travel

Qualifications

• Extensive experience in business systems, transformation, or technology management roles.
• Proven leadership experience managing teams.
• Experience in engineering or manufacturing environments.

Responsibilities

• Lead a team of Business Systems Analysts to optimize customer systems.
• Manage delivery from discovery to implementation.
• Ensure systems align with strategic goals.

Skills

Leadership experience

Understanding of customer systems

Change management

Data-driven decision-making

Strong communication skills

Tools

Dynamics 365 CE/CRM

Job description

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• Clear progression path available for next generation talent

About Our Client

A well-established manufacturing business with a strong reputation for innovation and operational excellence. The company is investing in its digital capabilities and sees systems leadership as a key part of its future growth.

Job Description

This is a hands-on leadership role where you'll be responsible for shaping and delivering the systems that support customer engagement across the business. You'll lead a team of Business Systems Analysts and work closely with senior stakeholders to ensure systems are aligned with strategic goals and delivering measurable value. The focus will be on customer-facing platforms, particularly Dynamics 365 CE/CRM, and how they can be optimised to improve performance, streamline processes, and support data-driven decision-making. You'll be expected to manage a roadmap of initiatives, oversee delivery from discovery through to implementation, and ensure adoption across the business. Collaboration is key-you'll be working alongside engineering, product, and data teams to ensure systems are scalable, integrated, and fit for purpose in a fast-paced manufacturing environment.

The Successful Applicant

A successful Business Systems Manager (Customer) should have:

• Extensive experience business systems, transformation, or technology management roles.
• Proven leadership experience managing business systems analysts or similar teams.
• Strong understanding of customer systems (B2B Sales, CRM, websites, omni-channel), ideally with Dynamics 365 CE/CRM.
• Experience in engineering or manufacturing environments
• Proven track record of delivering systems that drive measurable business outcomes.
• Deep understanding of systems design, change management, and adoption dynamics.
• Strong communicator and influencer across all levels of the organisation.
• Experience with data-driven decision-making, KPIs, and cross-functional delivery.

What's on Offer

• Competitive salary in the range of £90,000 - £110,000 + package
• Permanent position with opportunities for career growth.
• Remote working with some travel to sites