Business Systems Engineer

Heritage Christian Services; Stoke-on-Trent; On-site; USD 74,000 - 80,000; Full time

Job description

Overview

Analyze, design, and optimize enterprise-wide systems and processes to improve efficiency, scalability, and integration. Engage in cross-functional collaboration to align system solutions with business objectives, ensuring sustainable and data-driven improvements. Support the mission, vision, and values of Heritage Christian Services, Inc. by driving strategic system enhancements that enable operational excellence.

Pay rate for this position: $74259 / yr - $79093 / yr

Responsibilities

• Design and optimize enterprise-wide systems and processes to improve operational efficiency and scalability.
• Develop system roadmaps and frameworks to align with business goals and ensure sustainability.
• Analyze and refine complex workflows, integrating Lean Six Sigma methodologies to enhance performance.
• Lead process reengineering efforts to eliminate inefficiencies and enhance system functionality.
• Ensure seamless integration of business systems (i.e. EHR, ERP, and existing operational platforms) to support strategic objectives.
• Develop key performance indicators (KPIs) to measure system effectiveness and process improvements.
• Partner with Business Process Analysts (BPAs) to translate operational requirements into scalable system solutions.
• Partner with Data Analyst to determine key performance metrics, data trends, and analytical insights that drive process improvements and system optimizations.
• Facilitate cross-functional collaboration between operations, finance, IT, and leadership to align system strategies.
• Standardize documentation and governance models to support system-wide consistency and continuous improvement.
• Engage in change management efforts to ensure smooth implementation of system enhancements and upgrades.
• Review, update, and develop documentation including but not limited to: requirements, process workflows, user stories, use cases, data mapping/validations, business rules, scripts, and procedures for future reference or use.

Qualifications

Interpersonal Skills

• Build strong relationships across teams and stakeholders.
• Exhibit empathy and active listening to foster collaboration and drive alignment.

Collaboration

• Work seamlessly with cross-functional teams to design, analyze, and optimize business systems.
• Facilitate workshops and discussions to gather diverse input and achieve consensus on system improvements.

Communication Skills

• Clearly communicate complex system and process concepts in both written and verbal formats.
• Translate technical ideas into actionable insights for non-technical stakeholders.

Analytical Thinking

• Analyze intricate processes, identify inefficiencies, and implement data-driven solutions.
• Apply process improvement methodologies such as Lean and Six Sigma to optimize workflows.
• Conduct requirements analysis and solution design to align systems with business objectives.

Problem-Solving

• Identify root causes of operational challenges and develop innovative solutions.
• Improve efficiency and streamline workflows using business process analysis and redesign.

Adaptability

• Adjust strategies and system designs to accommodate changing business needs.
• Make informed decisions in dynamic and evolving environments.

Process Mapping Tools

• Proficiency in Visio or similar software to create detailed process maps and workflow diagrams.

Data Analysis & KPI Development

• Familiarity with Excel (advanced functions) and Power BI for data visualization.
• Ability to design and monitor key performance indicators (KPIs) using advanced analytical methods.

Technical Documentation

• Expertise in creating clear and comprehensive documentation for technical workflows, including standard work.

Education

• Master of Science required in Mechanical, Industrial, or Systems Engineering, or Business.
• Lean Six Sigma Black Belt certification from ASQ, IASSC, or an accredited university.

Experience (5-7 years minimum in one or more of the following):

• Lean Six Sigma Methodologies, including DMAIC, value stream mapping, and root cause analysis.
• Workflow Design and Optimization for business process efficiency.
• Implementation of business process mapping tools and process improvement strategies.

Our Commitment to Equity and Justice

We believe that people are entitled to dignity, respect, equity, and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.