Business Systems Analyst

bet365 Group; Stoke-on-Trent; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

bet365 Group in Stoke-on-Trent is seeking a Business Systems Analyst to bridge business challenges and technical reality across our application portfolio. You will translate complex business needs into high-quality documentation, including functional specs and user stories, while collaborating with business, tech, and support teams.

The role offers hybrid working and a fast-paced environment that embraces AI to enhance analysis, compliance with security standards, and ongoing system improvements

Qualifications

• Experience gathering requirements through interviews and workshops.
• Ability to assess business needs and system change impacts.
• Experience creating functional specifications, use cases, and user stories.
• Proficient in designing process flow diagrams for business processes.
• Strong understanding of Agile delivery and Jira usage.
• Skilled at stakeholder management across business, technology, and support teams.
• Excellent communication for both technical and non-technical audiences.
• Support change management, user training, and post-implementation activities.
• Able to manage multiple priorities autonomously.
• Adherence to security protocols and regulatory standards.

Responsibilities

• Lead interviews and workshops to uncover core business needs.
• Translate business models into clear documentation and specifications.
• Act as a link between business units, technology teams, and support teams.
• Design viable technical solutions aligned with operational feasibility.
• Manage workload across projects with moderate supervision.
• Present analysis findings to a diverse audience clearly.
• Support system changes with change management and user training.
• Identify potential system improvements by analyzing trends and needs.
• Ensure all work complies with policies, security requirements, and regulatory standards.

Skills

Interview facilitation

Requirements analysis

Functional specifications

Use cases

User stories

Process flow diagrams

Agile delivery

Jira

Stakeholder management

Communication

Change management

Autonomy

Adaptability

Security & compliance

Tools

Jira

Job description

Ready to bridge the gap between complex business challenges and technical reality? As a Business Systems Analyst, you'll help to shape the future of our application portfolio.

Full-time

Closes 14/10/2026

The Business Systems Solutions department manages the lifecycle of our application portfolio, ensuring our technology stack remains robust, scalable, and ahead of the curve. This team translates intricate business requirements into high-performing technical designs, maintaining the integrity of our systems while driving continuous improvement.

You will operate with autonomy to manage your workload across defined projects. A key part of the role involves translating complex business needs into high-quality, non-technical documentation, including functional specifications and user stories. By gaining a detailed understanding of our expansive product suite, you can proactively identify system improvements and ensure delivered solutions align with overarching priorities.

We positively embrace the use of Artificial Intelligence (AI). We encourage you to leverage AI tools to augment your analytical capabilities, streamline workflows, and optimise solution design, allowing you to focus on high-impact problem-solving. You will also support change management efforts and ensure all work complies with our security protocols and regulatory standards.

This role is eligible for inclusion in our hybrid work from home policy.

Preferred Skills and Experience

In-depth interview and workshop facilitation to gather requirements

Analytical capability to assess business needs and system change impacts

Creation of functional specifications, use cases, user stories, and process flow diagrams

Agile delivery methodology expertise, including Jira ticket creation and '3 Amigos' workshops

Stakeholder management across business, tech, and support teams

Communication skills adaptable for technical and non-technical audiences

Change management support, including user training and post-implementation assistance

Autonomy in managing workloads and multiple priorities

Adaptability to changing business needs and project environments

Adherence to security protocols and regulatory standards

What you will be doing

Lead in-depth interviews and workshops to uncover core business needs

Translate complex business models into clear documentation, including functional specifications and user stories

Act as a vital link between business units, technology teams, and support teams

Design and recommend solutions that are technically viable and operationally feasible

Manage your own workload across defined projects with moderate supervision

Solve problems from inception to completion, focusing on outcomes to meet business objectives

Present complex analysis findings to a wide audience in an engaging and empathetic manner

Support the implementation of new systems by assisting with change management and user training

Analyse current trends and business needs to proactively identify potential system improvements

Ensure all work adheres to policies, security protocols, and regulatory standards

Hiring Statement

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.

We are a unique global operator with passion and drive to be the best in the industry. Our values form the foundation of culture and shape the unique way that we work. People are our superpower and we support you to be the best you can be.