Business Systems Analyst

O A; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in the UK is looking for an IT Support Specialist to administer and support Kerridge ERP systems, manage IT assets, and provide first-line technical support. The ideal candidate should have proven experience with ERP systems, strong proficiency in Power BI, and solid understanding of IT support principles. Excellent problem-solving and communication skills are essential for success in this role.

Qualifications

• Experience in technical support resolution.
• Proven experience with Kerridge ERP systems.
• Strong proficiency in Power BI.
• Solid understanding of IT support principles.

Responsibilities

• Administer and support Kerridge ERP.
• Play a key role in the Kerridge upgrade.
• Gather reporting requirements and deliver insights.
• Manage IT assets including procurement and setup.

Skills

Technical support resolution

Kerridge ERP systems

Power BI

Problem-solving

Communication skills

SQL or other data query languages

ITIL or other service management frameworks

Tools

Windows OS

Office 365

Networking basics

Job description

• Administer and support Kerridge ERP (access, config, troubleshooting).
• Play a key role in the Kerridge upgrade.
• Work with departments to improve workflows and efficiency.
• Liaise with Kerridge support and vendors.
• Support Power BI dashboards and reports with external developers.
• Gather reporting requirements and deliver insights.
• Maintain data accuracy and integrity.
• Provide first-line IT support (hardware, software, network - onsite).
• Manage IT assets (procurement, setup, maintenance).
• Handle onboarding/offboarding (accounts, access).
• Support peripheral systems (MCS, Prism, Maxoptra).
• Assist with IT project planning and implementation.
• Document processes, procedures, and configurations.
• Work with SLT/Group IT on IT architecture.
• Explore and implement AI opportunities.
  
  Experience in technical support resolution
• Proven experience with Kerridge ERP systems
• Strong proficiency in Power BI
• Solid understanding of IT support principles, including Windows OS, Office 365, and basic networking.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with SQL or other data query languages.
• Familiarity with ITIL or other service management frameworks