Business Systems Analyst

Spectrum IT Recruitment; Eastleigh; On-site; GBP 30,000 - 35,000; Full time

Job summary

A freight company in Southampton is seeking a Business Systems Analyst to join their support team. This role involves providing training, maintaining documentation, and managing application support. The ideal candidate will have experience in a similar support role and excellent customer service skills. The salary offered is £30,000 - £35,000 with benefits including 25 days holiday and health care.

Benefits

25 days holiday

Pension

Sick Pay

Health care

Onsite parking

Qualifications

• Proven experience in a similar Systems Analyst, Software Support or Application Support role.
• Excellent customer support experience both online and face to face.

Responsibilities

• Provide training and support to business application users.
• Maintain documentation for user training and testing.
• Deliver system analysis and specification documentation.
• Conduct testing and provide support for application releases.
• Manage change processes and EDI/API changes.

Skills

Customer support experience

Problem ownership

Application support

Job description

With several exciting projects in the pipeline, including new Order Management and Financial systems, a freight company in Southampton has an opportunity for a Business Systems Analyst to join their Business Systems Analysis and Support Team.

No two days are the same when your work covers Business Analysis, Application Support and Project Support for internal and external customers!

If you are the type of person who wants to own a problem or project and see it through to completion, then read on!

Based in their Southampton office this Business Systems Analyst is paying 30,000 - 35,000 per annum with benefits including, 25 days holiday, Pension, Sick Pay, health care, fully onsite, onsite parking etc.

As Business Systems Analyst you will:

• Provide training and support to business application users.
• Maintain documentation for user training and testing.
• Deliver system analysis and specification documentation.
• Manage change processes.
• Conduct testing and provide support for new and existing application releases.
• Take ownership of business applications.
• Provide support for company projects, ensuring successful implementation.
• Manage customer and internal EDI/API changes and resolve associated issues.
• Set up and manage customer and system integrations.
• Create and maintain documentation required for audit purposes.
• Perform logical troubleshooting and implement actions to resolve issues.

The successful Business Systems Analyst will ideally come from either a similar Systems Analyst, Software Support or Application Support role, with excellent customer support experience both on Teams and face to face.

If you have experience in all these areas or just have great customer service experience and are willing to learn and be trained up on application support systems we'd love to hear from you!

To apply for this role please send your CV to (url removed) or click apply

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.