Business Systems Analyst

VSA is a highly respected local social care charity that has been supporting the people of Aberdeen and the North East of Scotland for over 155 years. Our mission is to provide the best of care to enable the best of lives, helping individuals and communities to reach their full potential. We offer vital support and services to people of all ages, focusing on their physical, mental, emotional, and social wellbeing through a range of residential and outreach programmes.

Join Our Team:

Working in social care is a deeply rewarding career, where you can make a significant difference in the lives of vulnerable children and adults. At VSA, we are seeking motivated and compassionate individuals to join our dedicated teams.

We are excited to announce an opportunity for an experienced Business Systems Analyst to join our growing Business Systems Team. As we continue our transformational digital journey, we are expanding our team to achieve even more for our organisation. This additional position is crucial for enabling VSA to move forward with its transformation programme. We are looking for a dynamic and enthusiastic Business Systems Analyst to help us improve and maintain our existing systems. The role involves understanding current systems, identifying areas for improvement, and ensuring the effective operation and maintenance of these systems.

Salary: £33,900 per annum

Location: Aberdeen (VSA HQ, Castle Street)

Hours: 35 per week

Work Pattern: Monday-Friday (combining onsite and home working)

We offer our Employees fantastic benefits including:

• Company pension
• Employee assistance programme
• Generous annual leave
• Refer a friend programme - Receive £225 when you introduce a family member or friend to VSA
• Investment in your personal development and career through our learning and development programmes
• Access to our employee discount scheme

About You:

You will be a self-driven individual with a get it done mentality, that has a passion for helping organisations solve complex business and technology problems.

You will need to be a confident communicator with strong influencing, negotiation, and problem-solving skills, and have worked in a system analyst/administrator role.

This role will suit an individual who is keen to help make a difference and help drive efficiencies in a non-profit organisation.

Purpose of Job:

The purpose of the Business Systems Analyst role is to ensure we continue to support and develop our digital platform by understanding our users’ needs, maximising the benefits of the systems we have and driving forward continual improvement. Working with a wide range of stakeholders, the Analyst will identify, develop and deploy new business processes, advise the project teams on existing systems’ capabilities and maintain the integrity of our ever-expanding digital platform. This role is part system analyst, part project manager and part system administrator and is a key member of the Business Systems Team.

Main Duties/Responsibilities:

• Key contact for all users, providing quick and efficient support, regular feedback and maintaining positive attitude
• Serve as main system administrator and custodian for the production systems environment
• Handle all administrative functions including user account maintenance, reports and dashboards, workflow updates and other routine tasks
• Complete regular internal system audits and prepare for all system upgrades with testing and communication with users when required
• Manage integration points between all our systems – monitoring for failures and remedying as required
• Work with the user community to drive continual improvement, coordinating the evaluation, defining the scope and delivering the production update for the requested improvement
• Maintain comprehensive documentation on system configuration, design and changes
• Work with the Business Systems Manager to establish processes to support our administrative, development, user support and change management activities
• Assist in training of new users, engaging with Digital Champions and help grow the digital skills across the organisation and helping maintain system adoption
• Use data analysis and visualisation tools like Tableau to create insightful reports and dashboards, driving informed decisions.
• Effectively act as the liaison between our users, consulting partners and software vendors
• Any other task that was reasonable and within the post holders’ capabilities

Qualifications:

• Good standard of education at HND or Degree level in relevant subject or relevant experience

Desirable:

• Salesforce Administrator certification (ADM201 / ADM211)

Experience

Essential:

• Proven experience in a Systems analyst/administrator role
• Proven systems analyst experience supporting continual improvement, designing and implementing new processes and driving user adoption
• Proven ability to quickly learn new systems, take ownership and maximise the benefit of all systems in a platform
• Extensive experience working in a busy helpdesk environment, working across many systems, multi-tasking between support issues and requests for changes and engaging with many different stakeholders
• Strong understanding of data management and change control best practices
• A demonstrated ability to understand, articulate and document complex requirements
• Complex stakeholder management experience, creating and maintaining effective relationships with all users at all levels
• Dealing with 3rd party providers and getting the best value from our business systems
• Broad business knowledge with awareness of all business functions, ideally in a social care setting

Desirable

• Experience with Salesforce (especially NPSP / .org) or Oracle NetSuite
• Knowledge of a variety of business systems supporting functions such as HR, Finance, care management etc
• Experience of creating dashboards in Tableau or Power BI.
• 3rd sector experience

Key Skills/Aptitudes

Essential:

• Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage day-to-day small changes alongside larger change requests
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills at all levels of the organisation
• Exceptional customer service, project management skills and “can do” positive attitude
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, distinguish user requests from the underlying true needs and propose solutions
• Ability to assess the impact of new requirements on existing applications, integrations and processes
• Methodical approach to documenting problems, options and solutions and the final delivered fix or change
• Reliable
• Self-motivated
• Innovative and critical thinker
• Relationship management

Personal Qualities

• Reliable
• Self-motivated
• Innovative and critical thinker
• Relationship management