Business System Manager

JR United Kingdom; Skelmersdale; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare recruitment agency is seeking a Business Systems Manager to enhance IT support and applications management. The role involves optimizing MSO365 and collaborating with stakeholders to ensure efficient IT infrastructures. With a focus on technical support, this position requires proven experience and problem-solving abilities to deliver effective business solutions.

Qualifications

• 5+ years in business and technical system support.
• Experience managing application support across business systems.
• Sound knowledge of MSO365 tools and cloud infrastructure.

Responsibilities

• Manage IT support, applications, and infrastructure for the organization.
• Serve as liaison between business users and technical teams.
• Oversee and manage relationships with service providers.

Skills

Technical Support

Problem Solving

Communication

Interpersonal Skills

ITIL Principles

Tools

MSO365

MS Azure

EUC Devices

CRM Systems

ERP Systems

Job description

Social network you want to login/join with:

At Conexus MedStaff, we don’t just recruit healthcare professionals — we empower them to thrive.

We're a dedicated healthcare recruitment and staffing agency, that supports international registered nurses, U.S. nursing graduates, and international medical technologists to turn their dreams of a healthcare career in the U.S. into reality.

Our work changes lives — and strengthens communities.

Whether it's providing the support our candidates need to build successful, fulfilling careers or helping our clients deliver exceptional patient care, we’re all in. We lead with purpose, guided by a commitment to ethical practices, excellence in care, and a deep belief in the power of diversity to drive innovation.

To improve community wellbeing by investing in and supporting healthcare professionals, ensuring stability, quality, and long-term impact for the patients and clients we serve.

Why We Do It

At Conexus, we believe that when healthcare professionals feel supported, valued, and inspired, they deliver their best. Our vision is clear: we are one team, driven by purpose, building better futures — one healthcare professional at a time.

Purpose of the role

The Business Systems Manager will manage the delivery and support of business applications, IT Infrastructure, and end-user computer support to the Conexus business. Working alongside the CISSO, the BSM will act as a partner to the business, collaborating with stakeholders to ensure the effective provision of IT support and optimizing the usage of business-critical applications, MSO365, and supporting IT infrastructure and EUC devices. This hands-on role bridges the gap between end-users and systems, ensuring our internal platforms meet the needs of all areas of the Conexus business. The BSM will play a vital role in the management and administration of business applications, MSO365, IT infrastructure, and EUC, working with third-party vendors and Managed Service Providers to deliver technical support, user licensing and access administration, and implement system upgrades and functionality improvements.

• Act as a business partner to business stakeholders, teams, understanding their needs and aligning systems accordingly
• Serve as the primary liaison between users and other technical teams and suppliers, translating requirements into system changes
• Provide effective support and maintenance for critical business systems and applications
• Provide effective systems administration, including user access, license, and asset management
• Work with MSP to ensure provision of IT infrastructure, EUC and MSO365 support to business users
• Provide hands-on technical support and troubleshooting for internal stakeholders as needed
• Lead the implementation of system patching, improvements and new functionality releases
• Oversee and manage relationships with third-party vendors and managed service providers
• Ensure successful integration of tools across front and back-office functions
• Support change management and training related to system updates and enhancements
• Provide regular reporting on the delivery and cost of IT and business system support services

What we’re looking for

• 5 + years of experience in delivering business and technical system support
• Proven experience in managing the provision of application support and administration, across front and back-office business systems (CRM, ERP, HR, Finance etc)
• Experienced in supporting both cloud (ideally MS Azure) and on-premise network, storage and server infrastructure
• Sound knowledge of MSO365 application suite, including MS Teams and Unified Communications tools
• Experience in supporting End User Compute (EUC) devices, operating systems and tooling (MS OS, Intune)
• Experience working as a business partner across both back and front office and cross-functional teams
• Ability to manage and coordinate third-party vendors and managed service providers effectively
• Solid technical skills and problem-solving abilities
• Knowledge of common ERP, HR and Finance applications and tooling
• Demonstrated capability to implement and drive system improvements
• Excellent communication and interpersonal skills
• Good knowledge of ITIL service management principles and best practice, including good understanding of including Incident, Problem, Change and Asset management
• Good understanding of IT security management processes and best practice (ISO27001 and CE+)

Conexus MedStaff provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.