Business System Manager

ICAEW; Milton Keynes; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A prestigious professional organization in Milton Keynes is seeking a Business Systems Manager on a 6-month hybrid contract. You will lead systems initiatives and manage support activities across the student-to-member journey. Ideal candidates have strong expertise in Microsoft Dynamics 365 and effective people management skills. This role offers a supportive work environment and various employee benefits, including training and discounts.

Benefits

Substantial training and development

Flexible working arrangements

Gym discounts

Pension plan

Season ticket travel loans

Health and dental plans

Qualifications

• Strong expertise in Microsoft Dynamics 365 CRM.
• Proven experience in planning and managing User Acceptance Testing.
• Skilled in supporting the use of databases & web platforms.

Responsibilities

• Manage systems-related support activities and business processes.
• Act as a subject matter expert for various systems.
• Manage the request for change process and log requirements.

Skills

Microsoft Dynamics 365 CRM

User Acceptance Testing

Supporting databases & web platforms

Project governance

Organisational skills

People management

Job description

Business Systems Manager Milton KeynesHybrid6 month Full time contract Full time - 35 hours per weekGBP45,000 p.a

Join our team

This role offers the opportunity where you can lead impactful systems initiatives at the heart of the student-to-member experience. Working on a 6 month full time contract based in Milton Keynes. If you have strong people management experience, previoulsy worked with Dynamics 365 and the motivation to succeed then this could be the team for you.

Role Profile

To manage systems-related support activities and business processes across the student-to-member journey.

Responsibilities include: Act as a subject matter expert to field a range of systems (Dynamics 365, Exams, Web Applications), and use knowledge and expertise to support colleagues.

To ensure the systems are used as designed to perform business activities, providing advice and support as appropriate

Manage the request for change process and log requirements, working with ITD.

Support in system and User acceptance testing and ensure that business process maps and guides are kept up to date.

Manage ServiceNow tickets to ensure system faults and problems are triaged, working with the IT Department to prioritise and resolve them.

Candidate Profile

Requirements include: Strong expertise in Microsoft Dynamics 365 CRM Proven experience in planning and managing User Acceptance Testing Skilled in supporting the use of databases & web platforms Familiar with project governance and project-based work Organisational skills and the ability to multitask Effective People management skill

For the full role profile please click the document attached.

Why work for us?We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.

Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.