Business System Analyst

Job Title: Business System Analyst
Location: High Wycombe (Hybrid)
Salary: £50,000 - £55,000 + Full Benefits
Job Type: Full-time, Permanent
Industry: Technology / Engineering Services

About the Role
A global technology-driven organisation is seeking a Business System Analyst / Business Analyst to support and optimise its Field Service Management (FSM) systems. Based at the company's Head office, you will play a key role in simplifying and enhancing global Service business processes. This is a fantastic opportunity for you, an experienced Business System Analyst BSA to join a collaborative environment where you'll lead on process mapping, system configuration, and data analysis-driving real-world impact across a global operation.

Key Responsibilities for the Business System Analyst / Business Analyst

• Analyse and document existing service business processes
• Identify operational challenges and propose effective solutions
• Create business requirements, user stories, test cases, and training materials
• Support the implementation and rollout of FSM systems globally
• Develop dashboards and forecasts using tools like Power BI
• Write SQL reports as required
• Maintain data integrity and system hygiene
• Deliver training sessions to service system users
• Provide day-to-day user support
• Lead small projects or contribute to larger transformation initiatives

Key Skills & Experience required for the Business System Analyst / Business Analyst

• Bachelor's degree in Business, IT, Engineering, or related field
• 2-3 years' experience in an analytical or business systems role, ideally in a service-based business
• Strong understanding of Field Service Management systems and service workflows
• SQL reporting experience
• Hands-on experience with Power BI or similar analytics tools
• Understanding of project management and software development lifecycles
• Excellent communication and stakeholder engagement skills
• Ability to work independently and manage multiple priorities
• Strong problem-solving attitude and attention to detail

What's on Offer

• £50,000 - £55,000 per annum
• Full benefits package (details available on request)
• Hybrid working with High Wycombe office base
• Opportunities for international travel
• Exposure to high-impact, global service transformation projects
• A supportive, collaborative team culture

This is a great position working for a great company and it will go quickly so if you are a Business System Analyst or Business Systems Analyst or Business Analyst, ideally with experience with Field Service Management, please send your CV to me today.