Business System Advisor 9 month FTC- NEC

Compass Group UK; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary with bonus

23 days annual leave + holidays

Healthcare & wellbeing: Aviva Digicare

Mental health support: EAP

Family benefits: enhanced leave

Discounts on various services

Pension scheme

Development opportunities

Meals on duty

Job summary

Levy UK & Ireland is seeking a proactive Business Systems support specialist to act as the first point of contact for system queries across group venues. You will provide confident day-to-day system assistance, perform data handling, and ensure secure processing in line with policy.

You will work with MS Office and core business systems, maintaining data accuracy, generating management information, and supporting operational teams on refunds, reports, and administration.

Qualifications

• High level of computer literacy with Microsoft Office and business systems.
• Strong organisation and time management; proactive, flexible, and able to self-manage.
• Excellent customer care and teamwork; confident written and verbal communicator with discretion.
• Applies knowledge to a variety of standard day-to-day activities; knows when to refer to others.

Responsibilities

• Serve as first-line support for system queries; triage, resolve, or escalate.
• Maintain and configure core business systems; ensure reliability and quality outputs.
• Produce regular management information to aid and improve operational activity.
• Handle sensitive data in secure environments in accordance with policies.
• Complete refunds and reporting across payment systems; support stocktake processes.

Skills

MS Office

System administration

Data handling

Customer care

Documentation

Flexibility

Tools

Business systems

Job description

Overview:

Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK and Ireland, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Excel London, The O2, Wimbledon, Twickenham, Aviva Stadium, Tottenham Hotspur, Aston Villa and Scottish Event Campus (SEC).

As part of our growth strategy, we have expanded into Europe, operating multiple venues in the Netherlands and Germany, including the iconic Johan Cruyff Arena in Amsterdam and the Uber Arena in Berlin. Our ambition is continued growth across the UK and continental Europe.

At the core of what we do is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating bespoke legendary experiences at our venues. Beyond the plate, we are valued by our clients as visionary venue partners, providing a range of partnership lead solutions that enhance the experience of fans and guests within the venues that we operate.

With a focus on data and insights, we initiate and deliver change through our design and build teams, whilst providing additional commercial benefits through other channel brands, such as Lyvera, Keith Prowse. KERB, Peppermint and Levy Merchandise.

Focused on 'doing the right thing' for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.

We have a commitment to significantly reducing our carbon impact, are official partners of Paralympics GB, and are proud to pay all our team members at least the Real Living or London Living Wage.

ROLE PURPOSE:

Act as the first point of contact for Business Systems support across Group venues, providing confident day-to-day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy

KEY RESPONSIBILTIES:

Support & Incident Management

• Serve as first-line support for system queries; triage, resolve, or escal…
• Provide user guidance on system use; contribute to how to notes and quick guides.

Systems Administration

• Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs.
• Produce regular management information to aid and improve operational activity.

Data Protection & Governance

• Handle sensitive personal data in secure environments in accordance with company policies and procedures.

Operational Support

• Complete refunds and reporting across payment systems; keep accurate records.
• Provide stocktake process and administrative support to operational teams.

Administration & Delivery

• Manage day-to-day administrative requirements and support delivery of departmental standards and deadlines.

SKILLS AND EXPERIENCE

• High level of computer literacy with Microsoft Office and business systems.
• Strong organisation and time management; proactive, flexible, and able to self-manage.
• Excellent customer care and teamwork; confident written and verbal communicator with discretion.
• Applies knowledge to a variety of standard day-to-day activities, knowing when to refer to others; accountable for individual results and impact on the work group.
• Interprets client needs and offers assistance on standard practical issues; understands key business practices related to own area.
• There is a requirement to be flexible, due to the needs of the business you will be required to work occasional weekends and evenings
• Excellent attention to detail whilst working at pace .
• Experience of producing high quality management information .
• Good time management and organisational skills, with a proactive and flexible approach.
• Able to self-manage
• Demonstrates excellent customer care and team working skills .
• Good communicator, both written and verbal to all levels - with ability to exercise discretion when required. .
• Experience of delivery day-to-day systems training

PERSON SPECFICATION:

• Computer literate to high level with Microsoft Office & other systems
• Experience of maintaining and configuring systems
• There is a requirement to be flexible, due to the needs of the business you will be required to work occasional weekends and evenings
• Excellent attention to detail whilst working at pace .
• Experience of producing high quality management information .
• Good time management and organisational skills, with a proactive and flexible approach.
• Able to self-manage
• Demonstrates excellent customer care and team working skills .
• Good communicator, both written and verbal to all levels - with ability to exercise discretion when required. .
• Experience of delivery day-to-day systems training

What you’ll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences and shape the future of hospitality.

As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0409/43350001/52811189/R/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!