Business Support Team Manager

ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY; Kingston upon Thames; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Business Support Team Manager to lead a team providing vital administrative support. This role is crucial for enhancing service delivery and operational efficiency, requiring strong leadership and excellent communication skills. You will engage with various stakeholders, manage complex administrative tasks, and promote a positive working environment. If you are passionate about making a difference in the lives of children and young people and possess a proven track record in management and customer service, this opportunity is perfect for you. Join a supportive team dedicated to excellence and innovation.

Benefits

29 days annual leave

Local Government pension scheme

Flexible working options

Employee Assistance Programme

Staff benefits and discounts

Learning and development opportunities

Qualifications

• Strong leadership and organizational abilities required.
• Experience managing a multi-discipline team in a business support role.

Responsibilities

• Manage a Business Support Team providing administrative support.
• Communicate with stakeholders to ensure efficient service delivery.

Skills

Management and leadership

Customer service

Stakeholder relationship management

Communication skills

Project management

Analytical skills

Job description

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About the role

This role provides the 'glue' between Achieving for Children services and administrative support. We are currently looking for someone with energy and enthusiasm to work as Business Support Team Manager to join our team at our Guildhall Offices in Kingston.

This is a dynamic role managing a Business Support Team, which provides support to operational services to enable streamlined service and performance efficiencies.

Duties will include:

• Work closely with the relevant Directorate supporting business process and change
• Communicate with key stakeholders to ensure efficient and effective delivery of all aspects of Business Support administrative tasks, ensuring that the service area needs are met on time to agreed standards and ensure regular engagement is maintained with the relevant service areas
• Lead and manage a team of officers and be responsible for providing an efficient, effective and flexible business support service, the team will be required to deliver a full administrative service including servicing high-level complex meetings, diary management, excellent customer service, upkeep of records both manually and on relevant IT systems, deal with enquiries, invoices and all the other day-to-day administration and support tasks.

About you

Working with as part of our team and supporting AfC services is rewarding and exciting. You will be a strong leader, with excellent management skills and organisational abilities.

You will need to promote positive communication across different models, have excellent attention to detail and support Senior Officers to negotiate workloads and ensure that business staff perform to agreed standards whilst embracing a digital way of working.

To be a Business Support Team Manager for AfC, you will be passionate about making a positive difference to the lives of children and young people as well as demonstrating the following points:

• Management and leadership experience of working in a business support capacity managing a multi-discipline team of support staff
• Fantastic customer service and stakeholder relationship management experience - interacting with senior leaders and external stakeholders.
• An articulate communicator who is able to negotiate win-wins under pressure
• Wide ranging project management experience of improving service delivery through the development and implementation of systems or new processes
• Strong experience of managing or supervising staff, including experience of meeting personal and team objectives through effective HR driven performance management techniques and continuous development of staff.
• Excellent analytical skills with the ability to present management information in a methodical and understandable manner.

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

• 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term term workers, your leave entitlement consists of the non-working periods in your contract.)
• Tailored induction sessions commencing on the date you start working for AfC
• Local Government salary and pension scheme (LGPS or Teachers Pension)
• Flexible working options - helping to keep a good work life balance
• A comprehensive Employee Assistance Programme
• A range of staff benefits and discounts
• An excellent learning and development offer to support your career pathway

Important Information

Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).