Business Support Team Leader - 12 month FTC

Mazars UK LLP - formerly CompetitionRx Ltd; Poole; On-site; GBP 30,000 - 45,000; Full time

Job summary

Forvis Mazars seeks a Team Leader to deliver high-quality administrative support across local offices. The role involves managing a business support team, enhancing efficiency through innovative processes, and maintaining relationships with stakeholders. Ideal candidates will have prior experience in professional services and exemplary interpersonal skills.

Qualifications

• Experience in a similar role within a professional service organization.
• Supervisory or management experience preferred.
• Advanced MS Office skills (Word, Excel, PowerPoint).

Responsibilities

• Manage local Business support team to provide high-quality service.
• Develop and assess effective processes in collaboration with management.
• Motivate the team and manage workflow effectively.

Skills

Organisational skills

Multi-tasking skills

Consultative skills

Communication skills

Interpersonal skills

Client service passion

Flexibility

MS Office skills

Job description

Forvis Mazars cares about your career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development.

Our Business Services team is a collective of creative, strategic, forward-thinking business enablers. Together the People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management teams make it their mission to ensure Mazars has the right tools, technology, strategies and services in place to deliver exceptional client service and future-proof our growing business.

Job Purpose

As a Team Leader you will be responsible for the delivery of an innovative, professional, high quality and efficient administration service to the local office(s). The Team Leader will work collaboratively on a national basis with the National Business Support Manager and other Team Leaders to continually seek ways to make full use of technology to improve processes and efficiency and to promote agile ways of working and reduce reliance on paper.

Job role

• Work with the National Business Support Manager to develop innovative and efficient standard ways of working.
• Continually assess the effectiveness of processes and procedures reporting back to the National Business Support Manager.
• Management of local Business support team ensuring that the team work together to provide a high-quality service to the local offices.
• Provide administrative support as required.
• Reviewing, prioritising and redistributing work where appropriate.
• Responsibility for high quality workflow and productivity of direct reports, and adherence to agreed ways of working, providing appropriate management information as required.
• Motivate and engage the Business support team and ensure ongoing dialogue and feedback.
• Identify training and development areas and work with the National Business Support Manager to address these.
• Pro-actively develop effective working relationships with Partners and Managers around the office to understand their needs and offer advice and solutions to problems and improve ways of working.
• Responsibility for developing and keeping updated the local office page on the firm's intranet.
• Assisting with the implementation of national strategies at a local level.
• Responsibility for keeping local Business Continuity Plan updated.
• Local oversight and coordination of property and facilities management liaising with the Head of Workplace Solutions and Property & Facilities Manager to include:
• Oversight of local application of Forvis Mazars' Health and Safety policy to include: First aid and accident reporting book; Fire Wardens; and Work Station Assessments.
• Assist with local IT set up for new joiners as required within the offices.
  
  

What we are looking for

• Previous experience in a similar role within a professional service organisation.
• Previous people supervision/management experience preferred
• Excellent organisational and multi-tasking skills.
• Excellent consultative skills and ability to influence change and challenge existing procedures.
• Excellent communication, presentation and interpersonal skills.
• Passion for providing excellent client service.
• Flexible with the ability to work effectively under pressure and manage conflicting priorities.
• Advanced MS Office skills (specifically Word, Excel and PowerPoint).
  
  

About Forvis Mazars

Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories.

Both member firms share a commitment to providing an unmatched client experience, delivering audit & assurance, tax and advisory services around the world. Together, our strategic vision strives to move our clients, people, industry and communities forward.Through our reach and areas of expertise, we help organisations respond to emerging sustainability issues in the global marketplace including human rights, climate change, environmental impacts and culture.