Business Support Team Leader

Surrey County Council; Guildford; On-site; GBP 37,000; Full time

Job summary

A local government agency is seeking a Business Support Team Leader to lead a team in delivering high-quality services. Responsibilities include process improvement, managing resources, and fostering collaboration across the organization. Ideal candidates will have substantial business support experience and proven leadership skills. This role offers a competitive salary of £36,873 per year with additional benefits.

Benefits

26 days' holiday, increasing with service

Option to buy additional leave

Local government pension

Carer's leave and volunteering days

Employee Assistance Programme

Wellbeing discounts

Qualifications

• Substantial experience in business support or a related environment.
• Proven leadership skills with a passion for coaching.
• A flair for process improvement with a hunger for innovation.
• Excellent communication and organisational skills.
• Ability to travel and support teams across the county.

Responsibilities

• Lead and inspire a team of business support professionals.
• Work collaboratively to ensure joined-up support.
• Analyse and improve systems and processes.
• Manage resources, budgets, and projects.

Skills

Business support experience

Leadership skills

Process improvement

Communication skills

Analytical skills

Flexibility

Job description

• Location: Millmead House, Millmead, Guildford, Surrey, GU2 4BB

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The starting salary for these roles is £36,873 per annum, working 36 hours per week.

Are you ready to lead, innovate, and make a real impact? Join us as a Business Support Team Leader and become a cornerstone of our newly centralised Business Support Service. This is your chance to shape the future of business support—where creativity, collaboration, and professional growth are at the heart of everything we do.

Following the implementation of our new structure, we have two vacancies:

• Woking-based, supporting our Mental Health Specialist Service
• Guildford-based, supporting our Learning Disability and Autism West Service

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer\'s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the Woking Team

This team supports specialist county-wide mental health services, which typically involve high-risk, client-facing work across forensic, substance misuse, prison, and enablement settings. The team collaborates closely with service users, carers, families, and partner organisations to promote recovery and help residents lead fulfilling lives. The post is primarily based in Woking, with one day a week at the Epsom hub, though wider travel across the county is expected due to the nature of the services.

About the Guildford Team

The West Learning Disability and Autism Team support adults in the west area of Surrey (Waverley, Guildford, Woking, Surrey Heath, Runnymede and Spelthorne). We believe everybody has strengths and has something wonderful to offer society, and these are embraced and empowered by our staff. As a team we have a very stable compliment of staff with extensive experience of working with this group of people. There is a real emphasis on development, reflection and support within the team.

About the Service

This newly designed service offers a unified and agile approach to business support, encouraging innovation and collaboration across areas. You\'ll lead a local team while also supporting colleagues throughout the service, fostering strong relationships and sharing best practice. With a focus on progress over process, the role invites you to challenge norms and contribute creative solutions. It also aims to elevate the professional identity of business support, providing clearer career pathways and personal development opportunities.

About the role

In this role, you will lead and inspire a team of business support professionals to deliver high-quality, responsive services. You\'ll work collaboratively with peers and stakeholders across the organisation to ensure joined-up support, while also analysing and improving systems and processes to drive innovation. Managing resources, budgets, and projects will be key to delivering tangible value. As the go-to expert for your area, you\'ll be relied upon to solve problems, support colleagues, and make things happen.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours :

• Substantial experience in business support or a related environment.
• Proven leadership skills, with a passion for coaching and developing others.
• A flair for process improvement and a hunger for innovation.
• Excellent communication, organisational, and analytical skills.
• A collaborative spirit and the flexibility to travel and support teams across the county.

Ready to step up and shape the future of business support? Apply now and be part of something bigger, bolder, and more rewarding!

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Chris Whitty via email or on MS Teams.

The Job advert closes at 23:59 on 21/10/2025 with interviews to follow.

Local Government Reorganisation

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we\'re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.