Business Support Team Administrator

Migrant Help; Dover; Remote; GBP 25,000 - 29,000; Full time

Job summary

A charitable organization is seeking a Business Support Team Administrator to provide daily administrative support within the AIRE service. This role includes tasks like record keeping, data entry, and inbox management, ensuring compliance with GDPR. Candidates should have experience in office duties and the ability to work accurately and collaboratively. This position offers a home-based work option with a salary of £25,710, increasing after 6 months.

Benefits

35 hours work week with flexibility

Enhanced family-friendly provisions

Extra annual leave

Employee rewards and benefits platform

Wellbeing support

Non-contributory pension scheme with 8% employer contribution

Qualifications

• Demonstrable experience of effectively completing general office and administrative duties.
• Experienced in maintaining filing systems and databases.
• Ability to work accurately and systematically, demonstrating attention to detail.
• Ability to work well with people at all levels within the organisation and externally.

Responsibilities

• Processing and maintaining an efficient up to date recording and monitoring system.
• Keeping full accurate records and complete case follow-ups.
• Liaising with other AIRE departments and teams regarding completed documentation.
• Handling inbound emails from strategic partners and third parties.
• Quality assuring and submitting applications / correspondence through ELLIS.
• Adhering to GDPR and Safeguarding Policy.

Skills

General office and administrative duties

Maintaining filing systems

Attention to detail

Interpersonal communication

Job description

Overview

Migrant Help has an exciting opportunity to recruit a Business Support Team Administrator to join our team!

Location: Homebased

Contract: 6 month fixed term (with potential to be extended or made permanent)

Salary: £25,710 - increasing to £28,670 following successful completion of a 6 month probation period

About Us

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

The Business Support Team Administrator Role

Part of the Business Support team, the Administrator is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will provide professional administration support on a day-to-day basis to various departments within the AIRE service such as record keeping, data entry, and inbox management. You will contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives.

Key Responsibilities

• Processing and maintaining an efficient up to date recording and monitoring system and assist with data entry
• Keeping full accurate and up-to-date records and complete case follow-ups within the requisite time scales and undertake any necessary administrative tasks in relation to the work
• Liaising with the other AIRE departments and teams regarding completed and returned documentation
• Handling inbound emails from strategic partners and third parties, effectively addressing and processing the query e.g. submitting a Change of Circumstance application, uploading supporting documents etc. and responding setting out the action taken
• Quality assuring and submitting applications / correspondence through ELLIS
• Adhering to GDPR and Safeguarding Policy, handling safeguarding cases notified via inboxes in accordance with agreed process

Experience and skills

• Demonstrable experience of effectively completing general office and administrative duties
• Experienced in maintaining filing systems and databases
• Ability to work accurately and systematically, demonstrating attention to detail
• Ability to work well with people at all levels within the organisation and externally

Safeguarding and Vetting

• This post is subject to a Disclosure and Barring Service (DBS) check
• This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
  • Be able to provide a valid passport (e.g. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain)
  • Be able to provide continuous UK address history for the previous 5 years
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

Benefits

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
• Wellbeing support
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 3 October 2025

If you are interested in becoming our new Business Support Team Administrator, please click 'APPLY' today. We look forward to hearing from you!

Please note this vacancy may close early depending on applications received

As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer.

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