Business Support Supervisor (Adaptations)

Stockton-on-Tees Borough Council; Stockton-on-Tees; On-site; GBP 28,000 - 31,000; Full time

Job summary

Stockton-on-Tees Borough Council is looking for a Business Support Supervisor to join the Housing Investment and Migration Support Team on a 24-month contract. You will lead a team, ensuring efficient delivery of services that benefit vulnerable residents, allowing them to remain independent and facilitating their hospital discharge. The ideal candidate will possess strong organizational, communication, and problem-solving skills, along with the ability to manage staff effectively.

Benefits

27 days annual leave, rising to 32 after 5 years

Generous Pension Scheme through LGPS

Learning & development opportunities

Car lease scheme

Discounts at retailers

Employee assistance programme

Physiotherapy services

Flexible working options

Qualifications

• Previous experience of managing staff or desire to manage.
• Experience in adaptations or willingness to learn.

Responsibilities

• Manage a small team of Support Officers.
• Ensure efficient administration of Disabled Facilities Grants.
• Maintain up-to-date databases and software.

Skills

Attention to detail

Organisational skills

Communication skills

Problem-solving skills

Teamwork

Job description

• Are you looking for a new challenge?


• Are you a motivated individual with a high level of attention to detail?


• Do you like working with and making a difference to vulnerable resident’s lives?

Look no further! We have a fantastic opportunity for a Business Support Supervisor, to join the Housing Investment and Migration Support Team on a Fixed Term Contract for 24 months.



The role involves working in a challenging and busy frontline service, in relation to the provision of major adaptations and essential property repairs. This is a crucial role benefiting many vulnerable residents within the borough, helping them to remain living independently within their home or aiding hospital discharge.



This role is crucial in supporting the delivery of the service and will include managing a small team of Support Officers and ensuring that Disabled Facilities Grants and Home Improvement Loans are administered efficiently without delay.



A crucial part of the role is to ensure that databases and software programmes are fully up to date with the most recent information so accurate data can be provided to residents and contractors at any time. It would be the post holder’s responsibility monitor, manage, obtain and maintain the relevant and necessary information required.



All you need to be a success is:

• Meticulous attention to detail


• Organised


• Good communication and problem-solving skills


• Previous experience of managing staff or the desire to manage staff


• Experience or knowledge on adaptations or the desire to enter this area of work.


• The ability to work effectively as part of a team and with internal and external contractors and engage with vulnerable residents within the Borough

As this is a fixed-term post, secondment opportunities will be considered for internal employees. Please obtain prior approval from your current line manager before completing the application. For further information, please refer to the council’s secondment policy.



Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.



We offer an excellent total reward package, including:

• A competitive salary from £28,624 up to £30,060.


• 27 days annual leave per year rising to 32 with 5 years’ service (plus bank holidays). Ability to purchase additional leave is also available.


• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.


• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.

And that’s not all – you can also work flexibly where you can work part of your week at home.



For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:



https://www.stockton.gov.uk/careers



If you would like an informal discussion about the post, please contact Samantha Dixon, Housing Regeneration & Investment Manager on [e-mail] or 01642 526686.



Guidance for applicants



You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.



Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘[e-mail]’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.