Business Support Specialist

TIFA Life; Swansea; On-site; GBP 27,000 - 35,000; Full time

Job summary

TIFA Life, a supported-living provider in Wales, is hiring a Business Support Specialist. In this full-time role, you'll ensure smooth front-office operations, provide administrative support, and assist the leadership team, making a significant impact in empowering vulnerable young people.

Benefits

Competitive salary based on experience

Supportive and mission-driven team culture

Opportunity to grow with a meaningful brand

Qualifications

• Proven experience in a similar admin, PA or payroll role (at least 2–3 years) preferred.
• Excellent organizational and communication skills.
• Comfortable juggling multiple tasks with a can-do attitude.

Responsibilities

• Manage day-to-day office administration and digital filing systems.
• Process monthly payroll and liaise with external payroll providers.
• Provide high-level support to the founder and leadership team.

Skills

Organizational Skills

Communication Skills

Problem Solving

Discretion

Tech-savvy

Tools

Google Workspace

Excel

Slack

Payroll Systems

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from TIFA Life

We're Hiring: Business Support Specialist

Employment Type: Full-Time

TIFA Life is a pioneering supported-living provider in Wales, dedicated to empowering vulnerable young people—including care leavers, unaccompanied asylum-seeking children (UASC), and those experiencing homelessness—to build stable, independent lives. Through our high-quality accommodation, light-touch therapeutic support, life-skills training, and work experiences, TIFA Life goes beyond housing to cultivate confidence, resilience, and purpose in every resident’s journey.

In this vital role, you’ll become the backbone of our growing team, ensuring the smooth running of our front-office operations and supporting our mission of holistic, independent living.

To support our next phase of growth, we're looking for a detail-oriented, proactive and personable Business Support Specialist to become a central part of our operations.

Your Role

As our new Business Support Specialist, you will work directly with our leadership team and play a crucial part in keeping our people, processes, and payroll running smoothly. This is a highly varied role that would suit someone who thrives on responsibility, loves solving problems, and brings positive energy to their work.

Key Responsibilities

Administrative Support

• Manage day-to-day office administration and digital filing systems
• Handle travel bookings, event coordination, and supplier liaison
• Prepare reports, documents, and presentations as needed

Personal Assistant (PA) Duties

• Provide high-level support to the founder and leadership team
• Act as a point of contact internally and externally, managing communications and tasks
• Assist with project tracking, task follow-ups, and deadline management
• Handle sensitive and confidential information with discretion

Payroll & HR Administration

• Process monthly payroll and liaise with external payroll providers
• Ensure employee records are accurate and up-to-date
• Track holidays, absences, and benefits administration
• Support onboarding and offboarding processes
• Help ensure HR policies and procedures are followed

Who You Are

• Proven experience in a similar admin, PA or payroll role (at least 2–3 years) Preferred but not essential
• Excellent organisational and communication skills
• Comfortable juggling multiple tasks and deadlines with a calm, can-do attitude
• Discreet, trustworthy, and confident handling confidential information
• Tech-savvy: proficient in tools like Google Workspace, Excel, Slack, and payroll systems
• Experience in a startup, supported living space is a bonus.

What We Offer

• Competitive salary based on experience
• A supportive and mission-driven team culture
• Opportunity to grow with a fast-moving and meaningful brand

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Community Services

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